Reviewed by Tamara C.
Our landscape architecture and construction studio, Twistleaf, contacted Texan Water in spring 2023 to assess the condition of an existing well at a clients property in Fredericksburg, in preparation for a large-scale landscape renovation project. Their technician was the consummate professional. Extremely responsive and knowledgeable, he took the time to answer all of our questions in person, then always followed-up with reporting and work orders as promised. After the initial assessment and with the passage of time, it was clear that additional work needed to be done on the well, which Texan Water executed in a timely and reliable manner, in concert with other trades working on site. We were impressed with the professionalism of their entire staff, as well as how quickly they were able to fit us into their schedule each time we needed them. Texan Water really earned our trust and continues to maintain the well. We will definitely work with them in the future for water well drilling or repair.
Reviewed by Dallas H.
I was very impressed with their professionalism and honesty. Everything they said they were going to do they did. They showed up on time and completed the work quickly even though they had to search for a pump that was a bit larger. They had given me a quote at the beginning of the project and even though there was additional equipment brought in to replace the old stuff they did not change the amount of the original quote by one cent. Very impressed with these folks and would recommend easily to anyone who asks me for a referral.
Reviewed by Meliha T.
Texan water replaced my well pump and installed a pump saver. They are very professional, skillful and the cost was very competitive. I highly recommend them. I would say don?t waste your precious time looking for a pro. They are the pros
Reviewed by Sam O.
Frozen well repair. Excellent service. Good communication, scheduling and competitive pricing. Professionally done and arrived as scheduled. Helped fix the problem when nobody else would. Also upgraded some of the systems that needed attention. Appreciate it.
Reviewed by Jake Y.
During the recent winter event, they got two frozen and broken well pumps fixed in a timely and professional manner. They were obviously extremely busy, but they communicated their schedule and kept us up to speed when others couldn't get to us for weeks. The tech (Joe) did great work and even upgraded some outdated wiring at a very fair price while he was on site. Great experience and great company!
Reviewed by Maria T.
The response time and follow-up by Texan Water was absolutely amazing despite this recent winter storm in Texas. We were out of water dur to frozen broken pipes and pump. Getting any other company to just answer their phones or even get back to us was impossible. After searching through about 11 different companies (plumbers and well repair services -- anyone) Texan Water not only answere their phone, but immediately got us in touch with Austin to schedule our service. They were overwhelmed with calls and work orders, but they came through for us no matter what. Now we have running water again and the repair was done in the same day! I HIGHLY recommend Texan Water for anyone who wants good old fashioned customer service and want to deal with people who really care.