Heat Pump Repair Services in Wylie, TX

"Fast service. Honest and professional."

"Team Enoch was great. When I put out the request on HomeAdvisor I already had some quotes from a couple local companies I had found elsewhere but wanted some more options. The owner of Team Enoch called me minutes after I put the request in (in the evening I might add) and was really informative and helpful answering questions. I received a prompt proposal from them with multiple system options and add on options. I actually went higher than I was expecting as it just seemed to make the most sense. Installation was a full day and when everything was done the house was cooling nice and fast on both floors. Now, we did have an issue where the upstairs system kept failing. They came out about four times total over a two month span to try to figure out the issue. During that time I had to manually reset the system probably a dozen times by pulling the breaker outside and letting the system restart. I wasn't thrilled about having my new system going down like that and it not being a quick fix. But here's the main point. I knew they were trying to figure out what was causing it and the customer service was pretty good the whole time. Finally at the end of about two months one of the techs who came out diagnosed the outside compressor motor as faulty and promptly replaced it. So far, that looks to have done the trick. The most important thing to realize is that sometimes things go wrong no matter how well the installation went. What differentiates a great company from a bad one is how they handle themselves during these issues. They didn't give up, they kept trying to figure out what was wrong, and I appreciated the effort and would highly recommend Team Enoch because of the way they handled this after installation issue."

"Great experience. I was able to schedule same day service on a Sunday and have all work completed. I would highly recommend."

"Juan and his team did a wonderful job at my home with my install. Very affordable and good quality work."

"Team Enoch was great. When I put out the request on HomeAdvisor I already had some quotes from a couple local companies I had found elsewhere but wanted some more options. The owner of Team Enoch called me minutes after I put the request in (in the evening I might add) and was really informative and helpful answering questions. I received a prompt proposal from them with multiple system options and add on options. I actually went higher than I was expecting as it just seemed to make the most sense. Installation was a full day and when everything was done the house was cooling nice and fast on both floors. Now, we did have an issue where the upstairs system kept failing. They came out about four times total over a two month span to try to figure out the issue. During that time I had to manually reset the system probably a dozen times by pulling the breaker outside and letting the system restart. I wasn't thrilled about having my new system going down like that and it not being a quick fix. But here's the main point. I knew they were trying to figure out what was causing it and the customer service was pretty good the whole time. Finally at the end of about two months one of the techs who came out diagnosed the outside compressor motor as faulty and promptly replaced it. So far, that looks to have done the trick. The most important thing to realize is that sometimes things go wrong no matter how well the installation went. What differentiates a great company from a bad one is how they handle themselves during these issues. They didn't give up, they kept trying to figure out what was wrong, and I appreciated the effort and would highly recommend Team Enoch because of the way they handled this after installation issue."

"This was a great experience they did a great job"

"Get job done and charge reasonable."

"When it comes to air conditioner service, same day service for a very reasonable price is actually priceless. The problem was evaluated, recommendation was given with options, and the unit was up and running the same day. I would recommend this company to anyone with air conditioner or heater problems."

"I had called another service come give me an estimate to fix my AC. That company did not discuss the problem and what caused it, they just wanted to sell me a whole new system. I then called my home warranty, they sent NexGen Comfort Services. After evaluating my AC's situation, my home warranty would not pay due to the unit not being installed properly in the first place. However, I was so impressed with NexGen I asked them for an estimate. Their estimate did not involve replacing my unit but actually fixing the problem. They fixed the problem as well as brought everything up to code. I am more than pleased with NexGen, they are out to fix the problem, not take advantage of the consumer. Without a doubt if needed, I would not hesitate to call them again and would HIGHLY recommend NexGen Comfort Services. THANK YOU to each of the professional employees that was involved with this project!"