Ben Franklin-Southern Pines, NC 235

Quick and responsive with follow up

Overpriced. Paid $2880 for installation of 50 gallon basic water heater in a closet. No itemized receipt was given to me after requested was made three times. Asked to talk to owner, did not call me back.please do not recommend them to anyone. I feel I was ripped off big time. Why I cant get from them receipt. Unless its something fishy.

Thank you Ben Franklin Plumbing for coming to my aid. Jorge Martinez was on time, and had done a very good job. Everything was done better than i had hoped for. Should i ever have a need for plumbing work to be done... i know who to call, because i will be satisfied. Again... Thank You!

Technician KEITH did a great job. Very Professional & Knowledgeable.

prompt friendly service. seemed genuinely interested in locating any plumbing issues during a whole house inspection.

I am the Branch Manager at the new Charles Schwab on 15/501 in Southern Pines. There was a major issue with the sewer line which ran under our office. Adam and his team identified the problem and not only performed extensive plumbing work to solve the problem but did so after our office hours to not disrupt our business. The work went late into the night. When I came to the office the next morning not only was the job completed but the area where they performed the work was incredibly clean, almost like they were never there. I commend them on excellent work on a critical job that allowed our business to continue to function with minimal interruption. There is no other plumbing business in the area I would consider recommending. Adam and Ben Franklin should be your only phone call.

none at the moment

Everyone I interacted with was helpful, courteous, prompt and completed the work as promised.

nice to have a local professional company that you can count on.

Professional and earnest to do a good job and willing to explain what needed to be done, before and during the installation of the electric hot water heater. Only thing he forgot, was to replace the 'door' going into the crawl space under the house. Thank you.

Great team did a wonderful job!

Maybe I am suffering sticker shock,,,but it seemed like a lot of money for work that only took about an hour...if that... The plumbers were pleasant and neat....

I had an emergency and they were fully booked, so the owner came. He was the third plumber to work on the tankless hot water unit and the first to actually read the installation instructions and determine the problem.

The technical (Josh) was professional and curious.

Ben Franklin came out ASAP to pump out my crawl following florence, they did a great job!! Thank you.

i'll fill it out when I have a chance

Very efficient, courteous. He went over my options and the prices so I could make a good decision.

Good quality work completed in a timely manner. Thanks!

Only did one of the jobs that I wanted done and didn't recall the price that I was quoted.

Very over priced for the work that they did

I added a small task to the project, and they had the tools, materials and time to perform the task immediately. No second appointment (and second service fee) necessary.

They were here when they said they'd be, did great work in a timely manner and were extremely personable! I'll always call them FIRST!

Quick response from their office to set up the appointment. Made it out the next day, fixed the problem and price was cheaper than I had found while researching. No issues with it anymore.