In my opinion workmanship was reasonable but marginally so, overall management terrible, owner not totally honest, sales process unacceptable, entire process inefficient. The only way this company apparently can survive is to overcharge. Most of the issues could have been avoided by breaking the work statement down and putting it and the estimate in writing. DETAIL A very poorly run and frankly fairly less than honest company. Starting from the estimate of the deck. The request was to redo the decking and railing for an existing deck using composite material. High pressure sales and price gouging. Home Advisor sent 3 companies to give me estimates. I did my own very rough conservatively high estimate of the job ($30,000). (Thatâ s 2 men 8 hours per day @ $100 per hour, including benefits, for 6 days or $9,600 labor and $15,000 materials with no business discount and $5,400 minimum pure profit. (They used an average of 2 men for multiple partial days.) They were the first company to show up and pressured me to accept a bid ($56,000+) that was almost double what I considered fair value even though I said I would like to wait for at least one more bid to come in. I declined and was countered with a 30% reduction to $39,000 if I changed composite railings to aluminum railings. This was just a sales gimmick. When another bid finally came in, I found out that aluminum railings were not cheaper than composite. I hesitated, but they said there was "nothing to worry about. They do price matchingâ . I was given NO detail in the estimate except for the color of the composite although I stated exactly what I wanted verbally. The excuse was that the job foreman would go over the details and satisfy me. While talking to the foreman the color was changed. Although that happened, I still received nothing in writing and no notes were taken while we talked. Since there was nothing in writing, I provided a list of what I expected to see to the foreman after the material arrived. Absolutely not a single item was ordered correctly from the color to the water barrier tape, railing kits, fascia, treated wood for structure, etc. that I asked for. I even supplied a sample of the decking to avoid any miscommunication. A different foreman was assigned to the job that just ordered material based on what little he thought was needed in the original estimate. During assembly of the deck each missing item was ordered separately causing a day or two delay each time. That extended the build time from about 6 days to a month. I originally asked for a composite deck with risers and fascia â all aroundâ . To me that says fascia for step sides are included. The installers wanted to install a pre-primed white wood fascia because it was cheaper. To get what I asked for would now cost another $2,250. That number came from another companyâ s estimate for composite fascia and risers (price matching). When talking to the foreman, he admitted that the risers would already have been included as composite, just not the fascia. I checked on the cost to buy composite fascia and it would have been about $500 to $600. Once again, I was over charged. I also never received fascia for the step sides because the treads were cut too short, fascia canâ t be added without redoing all of the treads and risers The labor cost should have been the same whether wood or composite. I have plenty more to say, but my comments are limited.