Pointe Appliance Installation and Repair

I hired Pointe Appliance for repair on a dryer. THe repair was performed by tech Josh. He explained all that was being performed. Josh is courteous, friendly and professional what a great asset to Pointe Alliance Installation and repair. Pointe Alliance Installation and Repair as a company was quick to respond and accommodate a schedule to perform the repair. Highly recommend .

They reached out to me very quickly and communicated with me at 7:00PM and had a rep out to complete the project the next day at noon, which was really appreciated.

Yes Josh was very handy, thankfully my garbage disposal just needed fixing not replaced.

Great and fast

He was amazing, professional and efficient and very nice.

Tech knew exactly what to do replacing garbage disposal. And did so fast, professional and was a friendly person.

Josh is 3 for 3! I appreciate Pointe Appliance coming out in a quick manner. A freezer / defrost device went out a few days back. It was not the timer device I thought went bad, and I replaced it myself. I sent Pointe info on what I did and what happened. Josh went into the inside back panel of the stand up freezer and found the device that went bad after 15 years. After the 6 hour cool down, the freezer is back in service. Thank you for your time, early arrival (wife was surprised), and conversation.

I was very happy with my experience with the work, customer service and follow up. Josh was very friendly and explained the need for new parts etc, came to install the part and I’m now up and running . Will recommend the call department also.

I had inquired with Angi for my refrigerator , and a few vendors reached out to me via phone and text, asking about scheduling a visit. However, I had not confirmed any appointments. Then, unexpectedly on June 19th around 10:15 AM, someone knocked on my door claiming I had booked an appointment. I clearly explained that while I had made inquiries, I never confirmed or scheduled any appointment. The gentleman from Point Appliances insisted that I had booked the appointment and would need to pay the fee regardless of whether the service was performed. Since I felt I had no choice, I asked him to go ahead and check the refrigerator. Today June 23rd 2025 while discussing with Angi representative ; I got a confirmation that there was no appointment booking just enquiry, Also, the over all cost point appliances provided; I didn't agree and he left just taking the $102. I will appreciate if I get my money refunded. THANKS!!

Very pleasant technician and overall pleased with timing, work, and customer service. Job well done.

As hoped, he knew what the problem was and readily fixed it. The dryer just needed an internal cleaning/dusting... blower was loaded with lint and vibrating during use.

Very thorough and at a very reasonable price.

They did a good job.

The tech that repaired my appliance was professional and competent.

Outstanding service!

His work is much appreciated. He observed a switch that I noticed but I did not know what it did. The switch is a general buzzer that signals a problem. There is a schematic diagram on the back of the freezer. Which helped him find the problem. The timer gears had died for the freezer / defrost device. He was able to temporarily turn on the freezer. The part was ordered and installed a few days later. Thanks for the help!

Very prompt response for emergency refrigerator repair. Josh seems very confident and conscientious. He provided alternative solutions and made suggestions for future installation options.

Our garbage disposal started leaking on Thanksgiving day. We never expected to be contacted on the holiday but they messaged us quickly. We were contacted again Friday morning and services were completed before 11:00. Prices were comparable and he even updated our out of code disposal and Josh gave us a better model with a Black Friday deal. We have used his services before installing our new refrigerator and will continue to call him back for our future needs. He is professional, efficient, and knowledgeable. We will recommend him to family and friends.

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Josh not only installed my built in oven/microwave but also recognized that my refrigerator had not been installed properly and addressed that. His attention to detail was well worth the slightly higher quote than others. Would absolutely recommend. If more stars were available I would have given them

Was able to fix the issue very quickly

Very good service. Showed up on time, willing to stay longer to correct some existing issues I was not aware of, and worth the cost

These folks are real pro's. I highly reccomend them for all you appliance repair needs!!!!

Josh is a very pleasant man. He does excellent work & doesnâ  t mind explaining what he is doing to me. I find that very helpful. I am very grateful I found this company & Josh. He did his work professionally & respectfully. A great pleasure indeed. Thank you Roberta