Floor Coverings International Downers Grove

We did not end up using this company. They quoted 6x what the other company charged

A pleasure to work with.

Vince was very responsive and returned all calls and emails. He gave a detailed timeline and was able to meet us at our home and at our convenience. His crew was very professional and he personally checked in on them each day to assist in anyway necessary. Would recommend.

Vince was amazing to work with! Also responsive, available, and flexible based on my needs. The price was right and was honest throughout the project.

We had carpets replaced in our bedrooms. Vince & team were great! From beginning to end they were professional & courteous. The end result was amazing! Definitely recommend!

Very helpful in finding just what I wanted. On time and price comparable to others. Installers also polite and friendly wanting to please. Finished the job ahead of schedule. Floor looks great

The workers did a professional job and management was always ready to answer any questions I had. I would recommend them if you need your floors resanded and surfaced with polyurethane. Very satisfied with the work they did.

I have solid wood floors throughout the house(except the kitchen)that didn't match due to different installation dates. I had them install new hardwood in kitchen and then all the floors were sanded, stained the same color and sealed. The floors are beautiful BUT not everything was roses. 1. If you decide to have someone undertake this work make sure you oversee every aspect of the job. I don't care how nice Vince is. He has NOTHING to do with the outcome of the job. He hires third party vendors to do the work and you better be on sight to make sure job is going to your satisfaction. If I had not stopped by to inspect the days work I would not have caught the totally unacceptable difference in stain color from one large open space to another. The people doing the work tried to convince me the sealer scheduled to go on the next day would even out the color which I immediately knew was not true because of my experience with this type of work. I told them the issue would be resolved by adding another coat of stain to the lighter area which in fact it did. The reason they tried to pull the old sealer will do the trick was because it would set them back a day.. Had I not caught them when I did they would have been resanding the entire area to bare wood in order to get the stain to match properly and that would have set them back more than a day. 2. When your floors are done they will look beautiful. Mine did and they still do. The ONLY reason I gave these folks such high marks was for this very reason. HOWEVER, make sure you inspect under appliances, especially your refrigerator. In my case, during the sealant phase, they slopped a large amount around the wheels and it puddled and dried into a large hard mass which I didn't catch until some time later. I called Vince and to his credit he sent his "professionals" out to fix it. I was not able to inspect it before they left but when I did there was absolutely NO difference. I have pictures to prove it. I was so fed up I spent 3 hours sanding, restaining and sealing their mess. One other very important thing to watch out for is your baseboards. They did no physical damage but I have white baseboards throughout the house which I freshly painted before they started job. I figured might as well do it now. If I get paint on the floor it won't make any difference. It will just get sanded off. Howevet, I hadn't taken into consideration the possibility of someone being so inept at their job they were able to get stain all over my freshly painted baseboards. I have pictures.. With the right staining pad that should be impossible. The stain was probably applied with a balled up piece of cloth. I should have made them hire painters to come and fix this but by now I just wanted them out of my house. I have read all these great reviews about how nice Vince is and indeed that's true. However, for someone who runs what appears to be a successful nusiness he is very disorganized. I was given very little explanation of what to expect. Many questions came up along the way, most which could have been avoided if he had material answering the most basic questions. At one point I asked him why after 7 years in business he hadn't produced any type of written material explaining what his customers should expect and answers to some of the most frequently asked questions. Again, the one and ONLY reason I gave Vince the scores I did was because of the way my floors turned out. Most of the scoring questions don't ask about the items I'm writing about. How about a question like attention to detail? That one would have earned a one.

Explain what they're doing and why. They even recommended what to vlean the floor with...an added bonus!

Vince and his company was a pleasure to work with. The best part of the experience was choosing the carpet. Vince comes to your home with a van of samples to see what works with your home decorating. Once you have chosen a carpet and padding he works up a price which is total â ¦ out the door. Then the carpet was delivered and installed in a timely matter. It could have just not worked out any better.

Floor Coverings International gave us a good value for the pricing. Our floors are older, at least 50 years old, and to make them perfect would require replacement. We know this because we obtained multiple bids, some that were only verbal and one that wanted to cover one area with a newer, non wood flooring material. Floor Covering International did business in a consise and clear manner, working with and explaining the entire process. We will definately call them if we consider refinishing our other wood flooring.

Vince was extremely nice and knowledgeable. He was so helpful in helping me decide my floor color and he even matched new flooring with the old. I had a few area where I removed walls and they patched the floor seamlessly. Great company and excellent customer service. Vince treated my project like it was his own personal property. 5 star service for sure.

Very friendly and honest

Working with Floor Coverings International, Vince Rusnak, was a seamless process. Vince provided outstanding customer service and communication throughout the installation of our hardwood floors. The finished product looks great!

Did a great job managing all the dust during refinishing of wood floor. They put up plastic on all doorways and cleaned up the remaining dust. Even vacuumed our stairway.

The crew did a great job!, Very quick turnaround ?

Good experience. Fair price. Fast work. Good quality. Had one issue, and Vince went out of his way to correct it.

I hired them to sand and refinish the whole ground floor prior to selling the house. Vince was very clear about the process and gave a very reasonable quote. They turned up when they said they would and did a perfect job. Vince took me onsite to inspect the colour stain before they started to ensure I was going to be happy with the colour. The floors look fantastic, a beautiful colour and absolutely no mess whatsoever. If I ever need flooring done again, I know where to go to get it done. Thanks a lot Vince, Alex and crew.

It was a very nice experience. Will have them back again.

Good communication, nice people and easy to work with.

Get your sales rep number. Customer service phone number is not great at picking up. The rep you deal with is great.

Everything as expected

Vince was very helpful from the beginning till the end of the project. The floor that was installed looks amazing, the crew was very professional, and Vince was around to make sure the job was properly made.

Vince was very helpful. The floor looksoks great.

Vince and his installers were professional from the quoting stage all the way through completion of the install. I love my new floor!