DuNota Pool Supplies, LLC

Dunota came to my house for a month and my pool made zero progress, tech had no idea what he was doing, called his manager each visit to ask what to do. They changed the backwash valve and it leaked for a month. They would come on Wed, say they would be back Friday and did not . Then will not answer their phone for another month while I leave messages to cancel my account. THEN tell me I have to pay for service received due to their neglect to check their messages. Avoid this company. Pinch a Penny would be better..... that;s saying something

Kind and professional. Got the job done fast

They send people who do not know how to clean a pool, non English speaking and you cant talk to them and they just waive you off so you can not correct the problem while they are there.

The tech who showed to clean did not do what they reported they did. Not impressed!

Great service. Very punctual and they do follow up.

reliable, fast, and quality job.

I hired them to replace my skimmer. The installer (wearing a landscaping shirt) showed up almost 3 hours late and didn't have the materials to do the job properly. He broke one of my pipes and had to do an additional repair to fix that before he could even install the skimmer. He sent his girlfriend (that was sitting in the car in front of my house during the installation) to Home Depot to get the materials he needed. She took forever and came back yelling. I had to leave him at my house to finish it since he was late arriving. When I came home, he had left all of his trash by my pool as well as some of his tools. I had to call for them to be picked up. Then, the pool started leaking at the skimmer. I would add water and it would drop right to the skimmer overnight. I called Marco with Dunota and he refused to believe it was the problem of the skimmer. He demanded I hire a leak detection company to prove that it was their fault. I finally agreed with the provision that if it was the skimmer, they would pay the leak detection bill. It was the skimmer and they fought me on paying the bill, but finally did. They came back to repair the skimmer. It has been okay for the last few months. I have experienced another leak and Marco required me to have a leak detection done. I had American Leak Detection come out and the skimmer was not the cause of failure this time although it was “modified from manufacturer’s specifications on the main drain side closest to pool.” Thankfully, it is not leaking at the skimmer this time. The main drain hole was cut but I have been told by Marco that it will not cause the skimmer to leak and it was done to connect it to the main drain. He says he will warranty the skimmer work if it fails.

WARNING: they put my family in DANGER. This is so disappointing and I hate having to do this, but people must know that they cannot be trusted: 1. They would tell me they're coming on a given day, only to push it to a further date. 2. They had several no-shows and would not even bother to call and let me know. 3. After finally getting them to come and treat the pool, they did it wrong and the chlorine levels were extremely high at 60ppm (photos attached, normal level is 2-4) to the point that you could get a rash if you swam on it. They put my family, my children, in danger. Luckily, I had the water professionally tested after they treated it and so was able to avoid the HEALTH RISK they put us in. 4. Sadly, after I showed them the proof that the chlorine levels were extremely high, all the owner could tell me was that the test was lying. 5. I put some chemicals myself to bring the chlorine levels down and it brought it down a little too much, it seems because when Dunota came back to test it again, they said that the chlorine level was at 1.so I went the very next day to test it professionally again at the same place, and their new chlorine level reading was at 0.5, resembling the low level that Dunota had said the 2nd time. So obviously the company that was professionally testing the water wasn't lying the 2nd time, so I have no reason to believe they were lying the 1st time neither. 6. Dunota then told me that they would come and treat it again that Friday only to do yet another no-show. Not only did they not show up, but they didn't even bother calling me to tell me. 7. By now, I've had it, it's been 3 weeks dealing with these people. So I asked for my money back and they said no. 8. They never apologize for putting my family in DANGER, they never apologize for the REPEATED NO-SHOWS. They are terrible, unreliable, people that cannot be trusted.

Started off on the wrong foot but tried to correct the situation.

Initially I thought it was great... they responded quickly and were able to get me on the schedule for pool service ASAP. Unfortunately after 1 service I ended things. The technician didn't properly tighten filter and the next morning when my pump turned on... water was flooding out of my filter all over my lawn. Thanks goodness I was home and able to turn the pump off or it could have been a bigger disaster. Now I have to refill the lost water in my pool. The customer service lady was nice but I lost all trust in their competency.

they did an outstanding job

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Received a great price for weekly service and I love the report they send with pictures once the service is complete.

After submitting a job on homedvisor i was contacted by Marco from DuNota Pools. He was able to provide an estimate for repairs, and complete an acid/pressure wash and balance in a very timely manner. I am extremely please with the service and work completed by Marco and will continue using Marco and Dunota Pools in the future! Thanks Guys!!

They are prompt in doing the job and they report there service to you email. They seem to be well organized.

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They do not speak english the man that comes to my house, so i dont know what is going on and if i have a question i cannot get an answer.

Representative Marco from Dunota Pool Service was prompt, courteous and very knowledgeable of the pool business. I would highly recommend hiring this company!

I just Hired them but so far so good.

Great