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"Things went fine at first. Tyler and assistant showed up promptly, were courteous and seemed capable. They quoted and returned the following day, completing 95% of the job. They used caulk grout to repair shower tile in master bath instead of powder grout I already had, but that wasn't a big deal. Once dried, it looked almost the same. Before leaving Tyler informed a touch up application was recommended and said they'd be back the following day (Friday). Once the caulk dried, it was evident a second layer of caulk was necessary, as there were many gaps in the first coat, leaving an incomplete seal. Water in the gaps would eventually wreck it and it would have to be done again. This is where is where things went south. I didn't hear from Tyler the final day about finishing the job. When trying to reach him, I received a text saying he had a family emergency and would be over as soon as he could. No mention of what day. No problem I figured, things happen. Fast forward to monday and again I had to contact him, with him giving more details of personal issues. I'm a tolerant person and understand unexpected events, but a full week passed then ten days and still no mention of return date or finishing the job. All the while, my household was unable - and currently still unable - to use our master shower, which we normally use daily. Almost two full weeks have now passed and he never came back to complete the job. This is after already being paid! He was not proactive at all in scheduling a completion date, just multiple vague assurances of getting it done sometime. Poor communication. It would've taken all of 15-20 minutes to do, could've stopped by on the way to other jobs, but he didn't make it any kind of priority. This is also after receiving a $50 tip. Insult to injury. I didn't have to do that. I am disappointed in selecting this pro and how this turned out. Having to walk from one side of the home to the other to use the guest bath shower again and again makes me regret hiring him. I need a job done right, and in at least a somewhat timely manner. Family emergencies are one thing, but how about finishing what you started. Left us hanging. I had other bigger jobs I could've hired him for, but after this experience forget it. Now I have to pay another pro to fix his mess. Refund please."

"Great communication. Our installer Ceasar arrived right on schedule and finished the installation of our new carpet in one day. Very professional service."

"Workers arrived on time, introduced themselves and got right to work. Floors looked good after sanding and the first two coats of finish and even better after the final coat was done and dry the next day. Everything was cleaned up nicely. Early in the job workers called and suggested expanding the work to other rooms at a good price but accepted a no without problems. Only thing that would have made this a better experience would have been better communication up front about putting down new molding and thresholds. Late the first day they offered to do the work for an additional charge that sounded like a lot so I said no. After further research I found their price was a good one and I wish I would have had them do the work. Their equipment did the job but was not the linear machine I have seen before. Also I was not given a choice of sheen. I should have asked more questions. Still, floors look great and I am satisfied. There do not seem to be many people doing this kind of work. Only got two contractor suggestions and one installed new flooring, did not do refinishing. Fortunately my one choice turned out well."