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"I signed a contract with Jesse on March 26th for a deck replacement. His quote seemed fair and communication was good. He said that work could begin once he received the permit, which would take 1-2 weeks. On April 10th I asked for an update and he said the permit was still pending. The next day he says the city requested a drawing. April 15th he says the city now wants even more documents, causing this huge delay. April 16th I ask if it would help if I called the Building Dept myself to ask for an update? He said no, suggested it might delay things even further if the employees do not like me asking about it. So I leave it alone a few more days, but now it is been four weeks and I wonder if Jesse is just stringing me along, maybe finishing some other jobs and not being transparent with me on why this job is delayed. Finally, I look into the city records online (should've done this weeks ago). Not only is there no permit for this deck job, but there is no record of Jesse having a permit in Worcester at any time (the database seems to have at least 5 years of history), and I looked for all variations I could think of for his name and company name. So it is not looking good, but to make sure I am not missing anything I call the Building Dept. They tell me there is no record of Jesse requesting a permit for anything in Worcester (nothing is pending). When I spoke with him today (April 23rd), told him there is no record of a permit request, he says he is going to have a friend pull the permit because that friend always gets fast turnaround on his permits whereas Jesse does not (he even cited a recent example where he supposedly pulled a permit in Worcester but it took a long time - I did not bother telling him I know this is not true, these records are public and he's not in any of them). When I pushed back on his claims, saying there is no evidence of any of this, he says he was just at city hall dropping off documents... I doubt any contractor is going in person to city hall instead of using the online portal. Sounds like more b.s. to me. I was also interested to see the fees the city charges for permits: looks like they would have cost a few hundred dollars, not the three thousand that Jesse claimed."

"Was able to give a fair quote a few days before. Arrived on time. Installed my door perfectly. Thanks for the great work."

"Chevy came to give me an estimate and assessment of my shed roof. A couple days late he started and finished the job as estimated. The job was very well done and everything was cleaned up as if nothing had taken place. Brand New roof and I'm very happy."

"One of the worst companies I have EVER dealt with in my life. Nothing but runaround, lies, and lack of accountability. They will tell you something over the phone, then when you follow-up, they will magically lose all records of prior conversations. I was told replacement windows would be ordered in June 2024 - never ordered. In January, ordered correctly with 4-6 week expedited delivery time quoted. Now in Feb, was told the windows would not be ready until end of March (total of nearly 11 weeks since order). Magically, they have no record of quoting me 4-6 weeks, though I have email records saying otherwise. Just a miserable company to do business with, would never recommend to any homeowner."

"They did a good job."

"Bill responded to my request quickly, scheduled and performed the job within 2 weeks. He and his crew arrived on time and did a great job. His price is very fair. I would recommend him without hesitation."

"No comment"

"We had American Hime Fitters put in a couple doors and windows. We called about a month ago, they were very prompt and professional showing up on time. Our materials as well as the install happened quicker than we expected right before Christmas. If you are looking to get projects done this is the Go to Company. Jay and Shawn were a great pleasure to work with and they made our dreams and expectations happen."

"Jeff and his team did an outstanding job on our roof. They use high quality materials, warranty their work and are cost competitive. The team tore off our old roof (2 layers) and replaced it with new architectural shingles the next day. They cleaned up each day and were vigilant in chasing down any roofing nails that may have landed in the yard using a magnetic sweeper. They worked with us to get the 2 hot water solar panels decommissioned and removed them from the roof as part of the job. The house looks better than ever and we couldn't be happier with the work. We would use them again and will wholeheartedly recommend them to anyone doing general contracting or roof replacement."