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"They didn’t do anything that I asked of them and they suckered me into some membership. Very disappointed"

"High 5 to Luke for his support plus his assitance and focus, and pleasant disposition to get the work done. I'm very pleassed and thankful."

"Disappointed. Their plumbing side did a great job for us 9 years ago, but had a bad experience with their hvac side. They tech didn’t explain what he found clearly and told me I should get a new furnace. 3 days later, I never received a call back to get a quote or my emailed receipt although they did cash my check. I ended up going with another company who fixed my issue by replacing a part."

"They never responded to my request for a quote. If they had simply called to say they were too busy, I wouldn’t have reviewed them at all."

"Horrible Experience - I am not even sure how a company can treat people this way. I had a clog in my sewer line on Sunday. The plumber I wanted to use was not available that day so I decided to try Roto Rooter (BIG MISTAKE). Brandon snaked the main drain and the toilet rough in the basement (had to remove the cap to the toilet rough in to snake) and handed me an invoice that said line was clear AND there was a 6 month guarantee. Later Jason K. stopped by to do a camera view in our sewer line. Tried to sell me a $14,000 pipe in my front yard because per Jason my sewer pipe needed to be replaced). I declined. After Jason left I took a shower and my brother yelled from the basement that it was flooding with SEWER water - that black sludge. Apparently Brandon left the cap off the rough in toilet in the basement (which is there to hold back the sewer water). I immediately called Jason and he advised he would be over soon. Jason showed up and said I was told I needed to replace the pipe in my front yard. Of course the cause of the flood with sewage was due to the cap being left off the rough toilet - which is where the flood came in while I took a shower. He reluctantly put the cap back on the rough in toilet, never said sorry for the error and proceeded to tell me their restoration company could clean it and bill MY insurance company. I do want to point out that I did have about 20% CLEAR water from a 'run off pipe (not sure what it is called) in my basement when I called Roto-Rooter (easy homeowner clean-up). Now I have 50% raw sewage in my basement. I told him the mistake was on the part of Roto Rooter and THEIR insurance needs to pay. Asking me to put on my insurance is insurance fraud for a mistake they made. Roto Rooter even told me that they would be more than willing to come back to my house the next day and sit with me while I called my insurance so that they could 'assist' me on what to say to get them to pay. I asked Jason K. about my 6 month guarantee and he said I will get my $400 paid back out of the $14,000 when they replace the sewer pipe and NOT to use my water anymore. Once I said I was not going to replace my pipe with them they stopped talking to me and will not honor their 6 month guarantee OR clean the sludge out of my basement OR refund my money. By the way - I have since taken showers, flushed toilets, done it all and not ONE issue with flooding. All a bunch of con artists. Sure when things go great I am sure things are fine with Roto Rooter but when you have a problem they turn away and don't care. Do your research on the internet on the bad experiences and you will see what I mean. They do NOT stand behind their work, their guarantee, their anything. I was treated with a sugar sweet kindness when they wanted me to put in a $14,000 sewer pipe but once there was a problem they treated me with a 'who cares' and 'not our problem' type of attitude. Horrible people"

"It was awesome the guy that came was there the same day within an hour or two very quick with all of it really not just showing up he pretty much knew what needed fixed just by what I told him so after he tested it he was correct on it and he changed both parts not just the one that was bad on my water heater so I wouldn’t have issues a week from now to I would recommend them and use them again in a minute"

"I worked with Ben to chose a new water softener for my recently purchased home. The city water here is terrible and my new softener does a great job of removing the chlorine and making the water soft. The best part is the outstanding customer service I've received; quite a pleasant surprise. I would highly recommend if you're considering a new softener."

"Had the equipment stalled in 2020. Just recently found out that it was used equipment from 2015 and already paid a very large amount of money for the rain soft water softener had to call them back do to very poor install had water and electric lines running all over my walls then they told me they had a lifetime guarantee but failed to mention the only way that lifetime guarantee is guaranteed as if they do a $100 service call and then going to charge me for whatever it is that they do as well. We're not recommend rainsoft at all. If I could give negative stars I would give him -5"