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"Paul, our service technician, was timely, knowledgeable, and efficient. I can highly recommend Heritage Home service on this account. However I am extremely unhappy with the company's new service plan offered. I will explore other providers for this reason, and may not use Heritage Home Service in the future."

"This is my second experience with Joyce Plumbing and Heating. The first time was a new hot water tank. When you have your local city inspector tell you during inspection of the tank installation that "oh, Joyce did it? Then I don't even need to look at the installation...". That was a ringing endorsement!! We then moved to a mini-split heating/cooling system for our house. These guys were just terrific. We had 3 units put into our house and the team worked flawlessly. From Will (our super human sales guy) to Tina in the Joyce P&H office (customer care) to Calvin and his team, we were very well treated, on time and under budget. I highly recommend Joyce Plumbing and Heating and we will be using them again. You should to!!"

"Found this company from someone's recommendation, now really bad recommendation! Anyway, had sinks backing up - something plugged some place. I was actually out of town, so wife dealing with this situation. Date was August 15, 2018. 1st guy came out, looked good, but next day same situation. A very GOOD tech came out who fixed it, we thought. No issue with them coming back out - which was good. Then on 11/5 had new town water meter installed. After install, need to run water from upstairs tub/shower. After a few minutes while I was down in the cellar, water starts coming through the celling! Run upstairs and sinks on 1st floor were overflowing. Shutoff tub, call Mill Town. So for 3rd time they came right out (again good) - asked for same good tech, got him. He fixed, best he could but (this time) put blame on some drain pipe in cellar being too small? They did not charge extra, but said this was last free time for this issue. For this service original date was 8/15/18 and 8/16/18 and wife was charged $287.50. Not sure fair or bad price. So now we are going to have both gas range and dishwasher replaced. Call Mill Town to assist, and also asked for insinkerator (garbage disposal) install, as we had recently changed from septic to in-town sewer. Date was scheduled for afternoon of Wed 11/14, as that was the window Home Depot stated for delivery. Monday AM find that HD will delivery around 11/noon and Mill Town could not come earlier, so had to reschedule. 11/23 was Mill Town first open date. This time scheduled them for AM. Of course this time HD schedules the appliance delivery for 11-3, which I only find out about the night before. Mill Town arrived on-time around 9, un-hooked old range and dishwasher, added new connector for gas, and then installed 1/2 HP garbage disposal, Badger 5. Finished this around Noon, and we are still waiting for HD delivery with no real good info from them. Tech took lunch, and then had to leave, which I understand. Said they would come back to finish. Paid them $1602.60 for install of Garbage Disposal, with new unit (electric already there) and un-hook dishwasher and range, Here maybe 4 hours, even at $200 for equipment, that is $300+/hr??? HD was delayed with appliances (trunk broke down) and actually did not arrive until 5:30 PM. In 15 minutes appliances in house and old removed. Call Mill Town around 5 PM (Friday night) to say appliances would be delivered in next 30 minutes, for which they said if they came out then would be after hour rate. Told to call them back tomorrow. Called them on Sat AM, they said they would try and would contact me back. Never heard from them. Called them back Sat afternoon, told me to call them back Monday AM. Said I wanted to talk to Service Manager, was told they would tell him to call me. Called again Monday AM, said they would put me on stand-by. Why I was not there already after Friday evening and multiple calls on Sat, who knows?? They would call me if they had any openings. Now this is for job I already [over?] paid for. Also on Sunday evening wife was using sink, and with new garbage disposal install, sink was leaking. Turns out no plug in the hook-up for dishwasher, which was not yet installed! Told them this on Sat, still on standby. During day on Monday called them multiple times, same story on standby. Was told later in afternoon (too late) that they had called me 4 times, had tech available, but since no answer they sent him elsewhere. My iPhone showed no messages or no incoming calls, nor did my home phone which has Verizon Fios call screening and mailbox, which sends me an email for any left messages. Again request call from Service Manager - said he would call me Tuesday AM. Now Tuesday evening and no call from either Mill Town or Service Manager. I have at this point in time contact another plumber to try and get some one out. Hopefully someone from another company will be here on Thursday. By then almost a week with no range, no dishwasher and a leaking sink. I have placed a hold on check payment to Mill Town. This is the only thing that I am 100% sure I will get a call back from them about. DO NOT USE THIS COMPANY!! Follow-on - now Tuesday 11/28. I got a friend to help me get a plumber today - Powderly from Billerica (978-663-0164). They came out this AM and finished all to PERFECTION. At least now I have a plumber to call and trust. Cost to me was $275. They said for what I had previously done, probably no more than $200. So total should have been no higher than $600 (on high side), not $1602.60!!! Then perfect timing. No more than 15 minutes after Powderly finishes and leaves, guess who calls? Yes Mill Town, and they think Service Manager had already called and spoken to me, which of course never happened. I am sure the only call I'll receive from Mill Town will be about payment, and maybe this review!"

"Diagnosis and repair were straightforward and the talented Mike, who has done other great work for us on our ACs, had a replacement pump in his truck. Swapped over in under an hour. Cost of the repair was quite high, mainly due to very high price they charged for the pump. A Taco pump that I could buy for $175 was priced on this repair at more than $500. I get that it was an urgent situation and I’m happy to pay reasonably for the response but that mark-up bothered me. I called the office, had a long talk with the owner; sadly, she offered no consideration at all. Yes, it’s hard to find and keep skilled techs, but now seems that most HVAC firms have a business model like a car dealer’s service dept, far more corporate, less flexible or customer-considerate."

"I booked a service and was given a 4 hour window. The technician apparently arrived about 1 hour before the window, claimed to have called me but left no message and simply left with no availability during the actual 4 hour window that was promised. This is poor service and I have no heat. Unbelievable and unprofessional."

"Had an issue with my a/c unit leaking water and I called granite state refrigeration they had this nice polite guy named Keenan come out and he fixed it in no time!!! Amazing thank you !"

"I am writing to express my deep disappointment with the service provided by McGinley & Sons. Despite multiple attempts to resolve this issue, I have yet to receive the promised refund for work that was never completed. As a cancer survivor undergoing surveillance scans, the refund would greatly assist in covering my medical expenses. The lack of response and follow-through has added unnecessary stress during an already difficult time. In addition to this, I had to hire a lawyer to recover my down payment, which cost me additional money. Moreover, he did not offer to compensate me for the extra expenses, including hiring an electrician to install a wire for the heat pump he could not install. Despite repeated attempts to have the deposit returned, I finally received it after engaging legal assistance. I hope this review will encourage McGinley & Sons to address this matter promptly and fairly."

"Badly. 2 different techs came out. We paid for a Premium service and within hours of that tech coming out, our burner stopped working completely. Mind you there is a snowstorm. They sent out a new technician and he saw nothing wrong with the system at all. He said we had no oil. He said there was no footprints even going to my intake on the side of my house. It had snowed 2 times since oil was delivered, so that makes no sense. The tech was absolutely sure we had no oil. 3 days since the first visit now and we had oil delivered and the tank filled completely. Only 150 gallons went into my 250 gallon tank. So that's wrong. And I look at the front of my furnace and now see a slow drip from the front underneath the box on the front of the furnace. First tech recommended i replace the electrodes but said it didnt need it. Second tech didnt even mention that and said our system was good. Now, I will have to contact Angi for support and my insurance company. TERRIBLE TERRIBLE TERRIBLE"