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"Extremely responsive, punctual, and professional. They did a great job installing our gate operator and showing me how to use it."

"This was a great experience from start to finish. I found A1 through Angi, and they responded immediately. We set up an appointment, and Zack not only called with an ETA but also offered to bring me coffee. Zack assessed what was needed, quoted me the same price they offered initially, which was well below their competitors, and completed the work efficiently and quickly. I appreciated that when I had questions during the installation, Zack stopped to answer them completely. When he was finished he cleaned up the work area and took all of the trash away. He also programmed the keypads and my car. I was thoroughly impressed with Zack's professionalism and thoroughness. I would strongly recommend this company!"

"Quick and professional service."

"They were the first to call and provide a quote but when there was a problem with the installation, two appointments were not kept and calls and messages not returned."

"Good service and professionalism"

"I called a few friends to get a referral for a garage door issue. Two friends said to call Cox. My garage door had been “warped” and finally it got bent out of shape to where I need a new door. The phone person said a service charge to come out would be $140. I told the two guys who came out I wanted to order a new system/door. They offered to fix the door where it would open and close (no longer automatic) until the new door could arrive. A brace (one piece of sheet metal) was placed across the old door so it would open and close. 30 mins and the brace resulted in $340 bill which I paid debit card.. afterwards I called back to the service writer and complained about the price for a temporary fix. He did not seem to be the one to handle a customer complaint regarding the price so I ask that the owner call me. The owner never called me which tells me he doesn’t care about his customers or is too whimpy to listen to a concern. Knowing I was ordering a new door and installation from Cox I expected a better price for a temporary repair in less than 30 minutes. I will not recommend Cox Door Company Inc to anyone. If the owner refuses to handle a problem for a customer I can find someone else to finish the job which I did and was treated more than fair….. price and service!"

"The whole experience was great. Contacted me quickly. Was knowledgeable and answered all of our questions. Installed new garage door opener super quick."

"The sales tech was very friendly, took accurate measurements of the door, and explained options of new doors. The installation tech took down the old wooden door, replaced the metal framing, installed the new door and cleaned up the debris, and took the old door with him. We are very pleased with their service and efficiency!"

"My older garage door was rotten and after one of the springs broke, I decided it was time to replace the door and upgrade the curb appeal of my home. After interviewing 4 garage door companies, I selected Carolina Garage Service based on their price (3 of the 4 companies sold the same exact garage door) and seemingly stellar online reviews. This was even after the "estimator" blew off my initial appointment and the owner Spencer Kempton called to reschedule for the next morning. I ordered a 8'x7' Doorlink 431 insulated garage door with Stockton windows for the top panel and add decorative spear hardware. The techs were also to replace the existing track and spring but retain my newer opener for $950. I paid a 50% deposit via Cash App on Wednesday and the work was to commence on Thursday. On Thursday, the installers arrived at my house at 11:00 am and proceeded to start disassembly of my existing garage door. While we were going over the job, one of the installers remarked that if I wanted the "upgraded garage door rollers", they would install them for an additional $80. I pushed back since that wasn't what was discussed and, through my interactions with the other garage door installers, I learned that the "upgraded" rollers were the standard rollers that came with the door. At that moment, I should have thrown them off the property and called the cops. When they unloaded the new door, I noticed that it didn't appear to be the correct model (it was stamped 430, which is a non-insulated door) and did not have the insulation requested. After they called the owner Spencer Kempton, they said that he ordered the wrong parts but they would supply an insulation kit. Spencer would later say this was the fault of the distributor Southern Ideal Door. About an hour into the tear down, they asked to borrow tools to remove the existing door (another bad sign) and then about an hour after that, they left to retrieve different tracks and springs. Mind you, they removed my entire garage door and left the job site with my entire house and garage exposed. I ended up sitting on my front porch for the next hour while I waited for them to return; watching over my stuff. The techs eventually returned with different tracks - this time too short and attempted to install them anyway. After 3 panels were "up" and the track only partially installed, they started to wrap up, vowing to return the next morning to finish. With only 3 panels up, my garage was still open to the elements and potential thieves. After convincing them to screw in one of the old panels to the wall to provide some look of a garage door, they left. Friday morning came and so did the excuses as to why they weren't coming Friday - maybe Monday. They claimed that they needed "angle iron" from their distributor. Angle Iron (the metal bits that the garage motor and track are suspended by) is available at every hardware store for about $15 for 6'. At this point, figuring that it was highly likely that they would not show on Monday either, I messaged the owner Spencer Kempton and his installers telling them that they can pick up the door pieces left at my house on Monday, refund my $475 deposit via Cash App, and they were fired. A couple hours later, I spoke with the owner Spencer Kempton who proceeded to offer me a $75 discount, then offered to send someone else, and then another discount but no refund. He stated that the door could not be returned and that I could have someone else come and finish the job. I declined all offers as the installers took most of the door parts with them and this wasn't the door I had ordered anyway (it wasn't insulated). At some point our conversation, he also admitted that he is living in California, attempting to start another garage door company there and that his installers had not installed a garage door like this before. He was attempting to guide them via the phone but simply, they were incompetent. At this point, I have an incorrect partial garage door, the wrong sized track, not all of the parts, and have now hired another installer to start the entire job again for another $1000+. BEWARE: Carolina Garage Service are nothing more than grifters out to make a quick buck."