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"I had a sheet of glass installed for my sliding glass back door. I had to replace a sheet of glass because of a rock going through one sheet. I called this company and received an estimate. I was told total turnaround time was 4-6 weeks. Well 2 months later I still did not have my glass because the manufacturer did not sell my glass. Two months to find out they could not do the glass. Then the glass finally came in. And now the door the glass was installed on does not operate anymore. Then I was told they ordered the wrong weight? That is why the slider is no longer working. Well they ordered me new rollers for the slider. I was told 3-4 business days and it is been almost two weeks. This service sucks. And it seems management says anything in order to get customer off of phone. I do not recommend this company."

"WARNING: Do not hire Mr. Window if you love your house. In January 2024, we hired Mr. Window to replace the windows in our house, a block home with stucco over frame on the second floor. We chose to go with Viwinco as Mr. Window is a certified installer for the manufacturer. We were assured the installation would be done inhouse by employees only, and it would take 3 or 4 days. The first crew arrived unprepared, with only a 3ft step ladder. The crew had no respect for the windows they were installing. They broke and bent the window flanges, installed windows upside down, and set windows down on the corners breaking the factory miter welds. After witnessing the install of my master bedroom on the second floor I had to demand a different crew. When the second crew arrived, it was determined the master bedroom window would have to be reinstalled. The window had been installed incorrectly and the crew had to cut the window out with a reciprocating saw, puncturing the frame of the window. After expressing my concern, they reinstalled the window anyway. The second crew, comprised of Mr. Window's top installation managers, installed the remainder of the windows, including the windows on the second floor. Every window on the second floor had the nailing fin cut away from the body of the window and stuffed into the opening. Although Mr. Window had charged us for materials for waterproofing the opening, the techs didn't use any materials. No flashing tape or liquid membrane were used to waterproof the opening. Without these materials, the house would eventually sustain water damage. One of the installation managers worked furiously trying to cover up the faulty installation with premixed stucco patch. I inquired about the usage of the product as I didn’t think it was to be used in this type of application. His reply was he didn’t really know and that it wasn’t usually his job. The patch cracked. We asked to have a quality control inspection of the work that had been done. After much resistance, Pony, the Executive Vice President/Operations Manager and an engineer agreed to see the job site. I also asked to meet with the contractor. Pony refused to put me in contact with the license holder Michaeal Cvetetic(#SCC131152255). To this day we have never met the license holder. Mr. Window refused to replace the damaged windows. After fighting for months, Mr. Window reluctantly decided to get new frames for the upstairs windows. They held the new frames for 3 months before rescheduling. The third crew assigned to install the new frames used flashing tape, but taped over construction debris, dirt and dust. We now know that the new windows have been installed over the frame of the original aluminum windows, keeping the new installation from being flush with its intended surface. Enough so that interior fasteners can be seen from the exterior of the house, just behind the nailing fin. We deferred to have any stucco work done until the windows are fixed and exterior is prepped for a professional finish. Mr. Window last came out to the site on Oct. 24. We haven’t heard from Mr. Window since. It has been a one year since we commissioned Mr. Window for the job. They have yet to pass an inspection. It has been the most disrespectful, most unprofessional, most time-consuming experience we have ever had. They have lied and have been unwilling to fix the damage to the windows and our home caused by their company. The amount of time we have given this endeavor has tripled the cost of the project due to time off from work and a vacation we had to cancel that could not be refunded. Now we are left with trying to figure out how to remedy our situation. We even reached out to Viwinco asking for help as they list Mr. Window as a certified installer. They offered zero help. Do not let this happen to you. Do not let this company handle anything for your home you have poured your life into. It makes me sick thinking of all the homes and people they have deceived by having work done in this manner. If you love your home this company is not for you."

"I hired this company in early July. The work was excellent and the tech who completed job was amazing. So, of course, I planned to use them again. This time, however, totally different. No one returned my calls. In fact, no one answered the phone at all. All voice mail. The work I needed was warranty work for a supplier they represented. Parts only. I still would have to pay for labor. I told the supplier I was really happy with this company and would like to use them again. It was just that I was unable to contact them. So, the supplier called Door Pro to request they complete the work. She was told that they (Door Pro) did not want the job and would not accept the job. Now the supplier is sending the replacement parts to me with the advice that I contact another one of their vendors and request they complete the work. I was very surprised by the way this unfolded, but I will at least have my replacement parts for the defective door. Now all I have to do is find someone to complete the install. I would not feel comfortable advising anyone to use this company."