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"I was left without hot water in whole house for 24 hrs. Otherwise work was good. Jamie was excellent"

"This is a strong warning against ever doing business with The Steamery, Inc. in Bryan/College Station or Rob Willis for any cleaning or repairs services at your home or business. The Steamery, Inc in Bryan/College Station . was contracted by my daughter’s apartment complex to clean her vent covers due to mold/mildew forming on them. The resulting chaos of the “criminal acts” of their technician and the aggressive and dismissive nature of the owner/management was something I have NEVER experienced before with ANY service company. My daughter called me late in the evening of 9/1/20 hysterical that someone had broken into her home, but this was not the case. What had happened was that The Steamery, Inc. Technician had gone through her dresser drawers and nightstands. He pulled out several phone cords and left them on the floor, possibly for his personal use. He went through her closets (doors left open) as if he were “casing her place”. He had knocked her couch pillows onto the floor, in addition to several other items off her entertainment cabinet onto the floor as well. My daughter said it literally looked as if someone had ransacked her apartment. The work performed was VERY SUB-PAR and disgusting. It appeared that he did not bring his own equipment or ladder to perform the required task. He attempted to use her broom to knock the mold/mildew off the vent covers. Thus, spreading it all over her floors. He did not even put the broom back. He left it by the front door. When the broom did not work, he climbed up on my daughter’s bed and stood on her comforter and pillows with his dirty shoes in order to remove the vent cover. It literally looked as if they ripped the vent cover right out of the ceiling. While this was going on; he must have been smoking in her apartment and placed a lit cigarette on the edge of her dresser. He must have forgotten about the lit cigarette because it and burnt down and left a burn mark on the top of her dresser. The hot ashes from this lit cigarette then fell on the floor as there were brand new burn marks on the carpet. He then proceeded to go through her kitchen drawers and cabinets to find something to use to clean the vent covers. He ended up using the cleaning brush for her new juicer! He “cleaned” the covers under the kitchen sink faucet, splattering and spreading the water, mold, and mildew all over her backsplash, counters, and floor. You guessed it; he did not even clean the contaminated mess up. To add insult to injury, when I contacted the owner of The Steamery, Inc. in Bryan/College Station to express my disgust and displeasure in the way they performed their services, instead of an understanding and eager to make things right business owner; I was confronted by a very rude and standoffish business owner. Rob Willis was VERY AGGRESSIVE and RUDE. He told me I WAS NOT his customer, that the apartment complex was. He also belittled me by saying that I was “a helicopter mom” to my 19-year-old daughter and that “I should let her handle this”. After getting nowhere with him, I contacted the Apartment Manager. To his MINIMAL credit and at the request of the Apartment Manager, he went to my daughter’s apartment to meet with the Apartment Manager and my daughter to “investigate her claims”. This turned out to be a complete waste of time because he took ZERO responsibility for the actions of his technician. It is sad that a company can make a customer feel as if ransacking their home, damaging their property, and leaving them with the feeling of be violated is okay. The Apartment Manager, however, is doing her best to make things right on their end and we really appreciate that. I would NEVER do business with The Steamery, Inc. in Bryan/College Station or Rob Willis and suggest you think long and hard before you allow anyone from that company into your home or business. I plan on posting this review and pictures everywhere I can and will be alerting the BBB as well."

"I had a quote within 2 days. My card was declined by by bank and I had to approve the amount, that was thee only delay I had and it was my fault. I had to make a few adjustments to my order, and I was requoted at least by next day. Shipping confirmation came after the weekend, and I had trim pieces actually arrive before I received my shipping confirmation. Shipping actual flooring to me was curbside, I would have paid a bit more for the company to place in my driveway if given the option. Everything was palletized securely, and everything arrived without defects. Pricing came in better than expected, and better than quotes I received from other companies. Great experience, I will definitely be a returning customer."

"I scheduled a grout cleaning on my 2-year-old house because it had the regular gunk build up from kids and pets, but nothing outrageous with any expectation of not being able to be cleaned in the normal course of a grout cleaning. The first day, the technician came and was very friendly, very nice. Unfortunately, when he left, we noticed all the gunk and grime had splashed all over our walls, our cabinets, our appliances, etc. Additionally, we noticed that certain areas in the grout were all of a sudden very dark, where they previously weren't. We called him back out the next day, and he apologized for the inconvenience, cleaned up the walls, appliances, and cabinets, and said the dark spots were just still drying and to give the company a call if it didn't dry in a couple of days. Additionally, there was some water damage to one of our door frames to the laundry room, to which he just responded, "I remember that door frame being damaged." Unfortunately, there is no way of proving one way or another, so I left that alone. About a week later, we called him back out, he said "no problem" and proceeded to re-clean the dark spots and said if that didn't work, maybe there would be a need to rework the grout and find a similar color. I followed up with him multiple times since then to no response. The last message exchange was on Feb. 2, where I sent pictures where the dark spots did not lighten up and asked what could be done. To which, Daniel responsed, "the next step to those areas is try to match the grout color with a color seal." When asked "when can that be done?" he simply said, "let me see." Since then, I have not received any type of response, call back, etc. My house, which was essentially pretty new, now has crappy dark spots on the grout, where there weren't any issues before. There was no actual remedy, and I got ghosted. It will now cost me another tiny fortune to fix the issue that was caused by your company."