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"We hired Pedro to do our kitchen - because the work was so incredibly done - we asked that he come back to lay vinyl flooring. Again- Pedro and his crew did an amazing job. We will continue to hire him for more of our house renovations"

"Jino was great to work with. He was very accommodating with any requests and made the process run smoothly. I highly recommend them and will use their services in the future."

"Excellent work. Great to work with, on time and on budget. Will use with the next project."

"Easy to work with, completely trustworthy, flexible, on time every day, communicative, dependable, personable crew. We actually had a good time together. AND...they cleaned up after themselves every single day. They have already come back for a bathroom remodel, and will use in the future for laundry room and master bath remodel. I went and visited them while they were working on a neighbors house. They came to work with a daily game plan."

"We were lucky enough to have Heather V. come to our home for the home estimate. She was very informative and wonderfully patient with us. She made a very big decip, super easy. "

"We chose R&L Handyman Inc to do the total renovation of our home. They put in new windows new flooring throughout, they renovated both bathrooms and installed new beautiful new kitchen cabinets , with under the cabinet lighting and granite countertops, beautiful tile backsplash. They also added more counter space and the finished product looks like the pictures you see in modern home magazines. They installed wooden window around all the windows and new decorative baseboards and door frames. They also installed all new interior doors. They installed all new plank flooring through out and beautiful tiling in the shower stalls and tub area., along with new light fixtures and ceiling fans. They also installed a new front and rear door with glass side panels. They textured all the walls and ceilings and painted them. The owner and his men were very professional and polite. They did an outstanding job and their pricing was very good. I have recommended them to all my friends."

"I am in awe of the amazing work. I have always wanted a home with the stone. Andrew & Trey was awesome to work with. The stone added a beautiful look to our home and I just love the new look. Neighbors are already stopping by for information. Trying to upload the picture said the file is too large "

"The work was extremely expensive and, in trying to get the door to slide well, some minor damage was done to the visible part of the track. I get the cost of labor and the expertise required to get everything right and well adjusted, but I was charged an excessive amount for the rollers themselves. From what I can find online, I was charged 10 times what the rollers cost. I'd have given a 3 out of 5 if either the price had been better or they had not damaged my track (again, minor damage). But with both, I have to give a 2."

"PLEASE READ. DO NOT USE SMITH CUSTOM HOMES! WE TERMINATED CONTRACT & SHARE OUR STORY SO NO OTHER FAMILY HAS SAME EXPERIENCE. SCH used bait & switch tactics & misrepresentation to sell what they couldn't deliver. We signed in 7/22, and as of 8/23, still hadn't broken ground. SCH made promises & was unable to meet any of them, to the point that our loan was 2 months from being pulled due to NO evidence of construction. We expect SCH may respond w/ excuses & attempt to refute our claims, but we have texts, & email that defend our position. Since contracting, they're are other posts w/ same experiences. READ ON before making a decision w/ this builder: 1. We looked forward to working w/ SCH following their "Pathway to Your Dream Home" orientation session. SCH promised to quote use great attention to quality, value, & customer satisfaction. However, within 3mths of contracting, we saw red flags. SCH promoted a team of a designer, concierge, & project manager who would support every step of the way. A month in, our concierge left & we would cycle through 6 others within 10mths, all of whom SCH explained as having poor communication skills or poor follow-up w/ clients. We began to question SCH's ability to hire quality employees. THEN suddenly, the admin assistant & project manager were gone, and by the end, SCH was acting as concierge , designer, and project manager. 2. It took 9mths to get stamped plans, w/ SCH repeatedly saying it was the architect's fault & giving excuses for the delays. 3. We were given a checklist of items that had to be completed (select countertops, cabinets, garage/front doors, etc.). To our dismay, we experienced that SCH had no established vendors who would work with them. We spent many hours w/ vendors making window, door, and interior selections, only to realize that quotes would never be returned and SCH would have us trying multiple other vendors. Once again, SCH made excuses as to why we had to change or why the process was delayed. In our frustration, we sought out vendor ourselves, just to keep the process moving. 4. Most troubling, as the financial aspect were haunting. When we contracted, we were told we would have an accounting of expenses and assumed our deposit (in excess of $100k) would be used to pay for materials in our home. After 13mths in this agonizing relationship, the only thing we have to show for our time are completed plans that we cannot own & a permitting process that was 95% complete, which ironically seemed to move faster after we notified SCH that the lender was threatening to pull our loan due to no evidence of construction. 5. After seeing there was no ability to deliver in a reasonable and a timely manner, we requested to end our relationship amicably. Recognizing that SCH incurred cost, we wanted to be fair and only requested 1/2 our deposit, given there was NO construction or deliverables other than home plans, and no accounting of monies spent. We tried to negotiate terms that would lead both parties on the best path forward. Had SCH been willing to return 1/2 of our deposit, he could have redeemed himself by doing the right thing. And said, he kept our entire deposit and took an innocent intention of us wanting amicable separation and twisted it into something as ugly as accusing us of extortion after we said we would share our experience so this couldn't happen to others. Given that we gave SCH over $100K of our life savings and received NOTHING of value, we're shocked at how we could be accused of extortion. 6. SCH purports to be a CHRISTIAN company and SCH includes a bible verse in his signature line. Do not let this fool you. In working with him, we felt he was too emotional and simply not professional. As a previous posting mentioned, consider yourself warned. Review multiple sites including posting by prior employees. Research count..."

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."