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"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"Showed up at 9:40 for 9:40 appointment. Job took 30 min. 2 workers. Nathan answered all my questions about the job and related fireplace issues. Happy to report that he stated when he didn't know the answer in depth, but suggested what may be the source of effects. The job was done quickly, professionally and cleanly. Quoted a list of optional improvements (chimney cap, brick cleaning/seal) and repairs (cement flue cap replacement) that should be considered, but that they not a limitation to safe usage of the fireplace. I would hire again."

"Amazing. They were able to fit me in in time to get our stove back up and running for Thanksgiving. Friendly people and quality work."

"Excellent communication, showed up on time. Good quality work, attention to detail, and went above and beyond to ensure our deck and sidewalks were spotless after cleaning the roof and gutters. Would hire again."

"They came out quickly to give us a quote to clean our gutters and roof and treat our roof for moss. They did the work within the week and did a great job."

"When we reached out to hire NW Housekeeping, Alisha Firestone White on October 18th. 2023 @ 2:30 pm, I explained that I had a renter move out and the house needed to be cleaned and prepared for selling it ready for a home loan inspection. When discussing what needed to be done with this house she assured my husband and I that she would be cleaning the house making sure it was acceptable to us, ready to sell and passing all home inspections. Alisha told us that the amount to cleaned would not exceed $1000. My husband agreed and explained that he did not want the price to exceed, $1,000. I will explain more in detail now why we are not happy with her services and how she did not complete the job that was contracted. She started the job on, October 23 and walked off leaving the job unfinished on October 25, 2023. I will start in the living room, the living room windows we're not washed outside whatsoever. The inside of the windows were washed, however they washed very poorly. I will be attaching pictures at the end of this letter for you to see with arrows and circles. The fireplace in the living room around the metal ledge was filthy not cleaned. You will see in a picture my finger showing the dirt that was left. This was not wiped down or cleaned whatsoever. The front door entrance has windows in this room was left not cleaned entirely. These windows were also very muddy and dirty on the outside, they were not washed at all outside. The laundry room windows on the back door we're not washed inside or out, they are terrible! In the pictures that are attached, you will also see a dirty laundry detergent cup down on the ground of the floor in between the two doors of the exterior outside door and the screen door. Opening the exterior door there is a great deal of dirt/grime, gunk, sludge and spiders. I'm not even sure what to call all of this filth, but it was not even touched. In the same room as the laundry room we have a hot water heater behind one of the doors. When opening the door looking at the hot water heater, this area was also very filthy. I expressed how this area was a very important area to be cleaned for home inspections. This was unacceptable and would not even come remotely close to passing, it was filthy black grudgy, thick of black gross grudge! The first bedroom after the laundry room to the left, we will call this bedroom number one. This room has windows and these windows were not cleaned outside either. Again, I will be attaching pictures at the end of this to show the mud and filth attached to the screens and the dirty windows outside. The pictures may be difficult at times to truly see just how dirty they are because of the sunlight and glare. I did circle and draw arrows. The next room is the guest bathroom to the right down the hall. In this room there was black mold that was on the toilet paper holder, and in the bathtub. Underneath the sink was also very dirty and not touched with slimy gunk. Going down the hallway we'll go to the next bedroom we will call bedroom number two. In this bedroom, again we had windows that were not washed on the outside. Pictures will show the mud that is attached to the screens and the window on the outside was NOT cleaned! Bedroom number three is straight across from bedroom number two. This bedroom has two windows in it, both windows were not washed on the outside either. Pictures will be attached showing the dirt all over the windows as well as mud that is attached to screens and windows. This room has quite a bit of mud, more than the others. The fourth bedroom is the master bedroom. This bedroom has two windows, both of these windows were not touched on the outside either. They had a great deal of dirt as well as mud all over them. In addition, the closet has dirt and old coffee drippings all over that rolled down the wall. This could have been wiped down but was not. When I put my wet finger against it to try to pull it off, it came right off. These walls in the closet were not wiped down properly. In addition, where the stationary lights are placed, the ledges in the master bedroom, was not cleaned or wiped down. cobwebs are all over as well. The second bathroom is the master bathroom. Inside the shower, all the fixtures and knobs are terrible beyond any description can describe. . Pictures are attached also for this area. When wiping my wet finger against these fixtures, dirt, black slimey gunk and grime came right off. The inside door of the bathroom in the master bathroom was terrible. It has black sludge not really sure what to call it, "dirt streaks," are all over the door. When running my wet finger down the door it turned black. Pictures are also attached at the end of this to show you. Underneath the sink area has spotty areas of dirt, sludge and gunk.The lights that are permanently fixed in the bathroom, where there are no covers for the fluorescent lights, it is filthy as well. whatever reason she wrote down 38.4 hours that were completed, they were not. The hours were certainly "milked," in addition, jobs were not completed as per our agreement. Alisha assured us for that amount of money certain details of the house would be completed. The house was to be cleaned ready to sell and for inspections to pass. We went through all of these rooms with her and she assured us they would all be completed. She also thought she would have this job completed much earlier giving us a cheaper bill. I have checked with other companies that would complete the job for $475.00 to $500.00. I think at this point, the invoice should be adjusted subtracting $400.00-500.00 off of the $1,000 that was agreed upon. We will not be charging ,her for services of my husband's time spent cleaning beside her and your crew for 3 days. My husband had to take time away from our business to make sure that jobs were being completed, this would be a substantial amount. We did try to work with her already asking if she would discount her bill only $350, just to make this terrible this situation would away quickly and be fair. Even though it was cheaper than jobs that were bidded, we didn't care at this point, we just wanted this terrible situation to go away"

"They were very prompt, professional, and got everything done for a good price."

"I've worked with Marco twice now for lawn cleanup and bark. He is friendly and responsive. Pricing is good-it was quite a bit better than the other bid I got from one of the bark spraying companies. His team works hard, and they did a nice job each time"

"The lawn looks beautiful. They are always on time and get right to work. They also graveled my driveway, carport, and did an excellent job. I highly recommend them."