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"This is a story about a carpet cleaning company that needs to clean up its act. If my experience is any measure of how they do business, my advice would be to look elsewhere for rug and carpet cleaning services. To make a long story short, they charged me for services I never authorized, and then held my rug hostage until I paid to get it back from them. They also wasted a lot of my time. Longer version: I spoke twice with a woman named Vanessa about how much it would cost to clean an 8.5 x 12 oriental rug which appeared in excellent shape, had no noticeable odors, and seemed only to need a basic refresh/cleaning. She gave me a base estimate of around $350-450, but said it would cost more if their analysis detected pet stains or other issues. In both of the phone calls I had with Vanessa before the rug was picked up, not once did she disclose that I would be charged for anything associated with ABC Carpet’s “analysis” process. When I was then given an outrageous estimate of $1,098 to clean an 8.5 x 12 rug with no evident problems, I rejected their services and asked for the rug to be returned. I was then told I would be responsible for paying $173 for a disinfectant process they used on the rug upon its arrival, allegedly due to it showing “beetle damage.” No issues were visible to the naked eye before it was sent in, but Vanessa said beetle damage was becoming a more common problem in our area, possibly due to climate change, and that this could only be seen under their special black lights. She claimed that disinfecting our rug had been necessary in order to protect other rugs in their care. This raises a couple questions. First, why is it the customer’s responsibility to pay major charges because ABC Carpet does not have adequate measures in place to keep one rug’s issues from affecting others they have on hand for cleaning? Second, if this growing problem of beetle damage is a real thing, as Vanessa claims it is, why wasn’t it disclosed ahead of time that I would be charged a hefty fee for disinfection if beetle damage were discovered during the analysis process? After a time-consuming back and forth that did nothing but increase my misgivings about this company, it became clear that I was not going to get my rug back unless I paid ABC Carpet’s ransom. Now that I have the rug back, and I am out $173, I am sharing this story so that others can make a more informed decision about dealing with this company."

"The contractor never acknowledged the request. I never heard from them at all."

"I had a quote within 2 days. My card was declined by by bank and I had to approve the amount, that was thee only delay I had and it was my fault. I had to make a few adjustments to my order, and I was requoted at least by next day. Shipping confirmation came after the weekend, and I had trim pieces actually arrive before I received my shipping confirmation. Shipping actual flooring to me was curbside, I would have paid a bit more for the company to place in my driveway if given the option. Everything was palletized securely, and everything arrived without defects. Pricing came in better than expected, and better than quotes I received from other companies. Great experience, I will definitely be a returning customer."

"They first messed up on the initial taping. I was there for three hours since they were shortstaffed, but that wasn’t a problem, I wanted to make sure everything was right. Also, make sure you familiarize yourself with the price tiers they offer bc they won’t tell you unless you ASK. I came for one granite and it was hideous upon inspection, so I spent 30 min walking around until I found something I loved. At no time did they let me know that what I chose was from the highest price tier (when I originally came in to look at something from the second highest price tier. There was over a $2,000 difference that they only made me aware of a few days later when they sent me a new estimate. While out in the yard the sales person made good conversation but went through two rolls of masking tape channeling his inner NBA star in between taping the slab by crumpling wads of it and “free throwing” them in between surrounding slab groupings. Because of this, instead of going inside to get a third roll of tape we decided to call it a day since it was 545 and we were both sweaty and tired. He said he would cool off and finish up, but he did not. A different person finished up the taping. Then a manager called me to ask if I could confirm the tapings before cutting. To my surprise The halfway taped kitchen counter transformed into another bathroom vanity. I was super surprised that three people didn’t double check the work and it was sent out to the customer like this when the plans clearly state what is needed and if they just looked at the plans they would see that a piece was missing and that there was only one bathroom vanity ordered. Luckily I didn’t have to go back in to re-tape. For installation, I did not get a time of arrival until 4pm the day before. They did not call when they were on their way. They came 45 minutes early and I was not on location. Then comes the next surprise: supports are needed for both the kitchen and bathroom. The template guy did NOT tell us that was needed at time of measurements. We would’ve obviously installed them prior if we knew. According to one of the install guys, “this is has been happening a lot lately, and it makes us look like ********”, which is quite true! They are the ones whom get yelled at when the template guy doesn’t do his job. So now they have to use pirated pieces of Formica from the old countertops to use as temporary supports that I hope holds for 10 days until my contractor starts. I was slightly upset at this news and made it known. One tech understood. The other, the one who just complained how the measure tech has been making them look bad, took it personally when I referred to the company as “you”. The measure tech and install techs were different people, obviously I meant the company as a whole. Voices were raised and this created some uncomfortable tension. Over an hour later comes yet ANOTHER SURPRISE: the template guy, Joe, if I remember correctly, didn’t take proper measurements of my bathroom sink. There is a slight curve to the sink, yet it is a very standard rectangular under mount porcelain sink. It was on site and physically measured by Joe, however it was cut with a 1-1.5” overhang. Not the standard 1/8” overhang. Of course now the piece of granite had to be taken out and re-cut. We brought our sink in as soon as the instal techs left to show the production manager exactly what we wanted. He tried to explain his way out of it saying that because of our sink it had to be made that way, which of course is false. I’m glad I took pictures so I could show him in person how much of an overhang it was. He then said his guys said it was only 3/8” over, which the pictures proved otherwise. I sent them to him almost 3 hours earlier, but whatever. Fast forward to two days later, they were supposed to come between 8 and 9. They didn’t get to our unit until 9:25. The defensive tech didn’t reply good morning nor make eye contact. My fiancé was taking something off the front door and without even saying excuse me, he squeezes past and opens up the door, squeezing him between the door and wall. We dropped it. Then work is about to begin and the tech storms past us, slamming a power tool cord in the wood floor to cut something outside. My fiancé alerts him for the second time (I told him yesterday and he ignored me).. and the guy completely ignores him. My fiancé repeated himself and the tech says “that’s nice”. Mamdooh gets up and pulls the plug out and says “use the plug outside man, what’s with this attitude, we can go to anyplace else and get work done better than what we have been experiencing here”. The tech then loses it and calls him a “******* *******” while walking to plug the tool in the exterior outlet. We ignore it. He walks a few steps back towards us and says “******* *******”. Mamdooh and I both get up and Mamdooh proceeds to kick this Neanderthal out of our unit as I make sure to plant myself between the both of them just in case anything happened since I don’t know that tech from a hole in the wall. The nice tech finished the job on his own. Poor guy. The recut bathroom sink is much better than before, but it is cut uneven (wavy) on one side. I just wanted to be done with this company, so cutting my losses. The granite itself is gorgeous, but the workmanship, attention to detail, and service are below average. Do yourself a favor and look elsewhere."