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"Very professional in all steps, however, one of the items on the quote is still not done, and we are still waiting to hear back on how Mr. Rooter will address it. I'm sure they will come back and complete the project."

"Quick and simple service. No complaints here. Thanks for the help."

"Our bathroom remodel was a fantastic experience from start to finish! The team helped us create a beautiful, functional space that perfectly matched our vision, and the installation was incredibly professional, meticulous, they kept the work area clean and addressed any concerns we had promptly. We are thrilled with the quality and workmanship, and would highly recommend them to anyone looking for a top-notch renovation!"

"I have a split HVAC system that is comprised of Geothermal and Fuel Oil Boiler. My previous HVAC company no longer services my area. Not all HVAC companies service both of these energy sources. I was happy to find that World Class Service of Westerville, OH claimed to provided service for both systems. I had them do a seasonal tuneup on my boiler. The technician was polite and seemed knowledgeable. The service was reasonably priced and preformed in a timely manner. Having been encouraged by my experience I requested pricing to replace a non functioning zone valve and modification to the zone. I was told that someone would get back to me the following week. Monday of the 2nd week I called their office and informed them I had not been contacted. I was told this would be looked into and someone would return my call. A second week has now passed and I have not heard a word from World Class Services. I feel, at a minimum, a company representative should have reached out to communicate their willingness or ability to address my needs. I find it infuriating when companies claim to do things that they don’t and then don’t have the gumption to say so. The 2 star rating is not for the service that has been done but for that which hasn’t."

"My experience was positive. A Hometown Appliance Service called ahead. They were professional and punctual. During their visit they went out of their way to be kind and helpful."

"We had Rainsoft out in November 2017 to look at our water softener after we noticed the brine tank was nearly full and there was constant runoff down the drain. They were able to come out in a timely manner to take a look at the unit. The tech claims to have "rebuilt" all the controls, but said that the unit needed to have the resin replaced, so I authorized the additional repair. He took the unit away and returned a week or so later to reinstall it. In January, we noticed the same exact problem again - brine tank nearly full and constant runoff down the drain. We called to ask about warranty on the repair at which point we were informed that they only warranty repairs for 30 days and if we wanted someone to come look at the unit again, we'd have to pay the $120 service call fee. Needless to say, we're extremely disappointed in their lack of warranty support for repairs when we're experiencing the identical problem. We attempted to speak with a manager and all we got was a "sorry you feel that way" and the unit is old, how about I sell you a new one? I will also add, that yes, the unit is old (15+ years) and we may very well be at the end of life on it, but then the tech should have informed us of that in November instead of suggesting a $210 repair (this is on top of the $120 service call). We've bypassed the unit and will be looking to remove it. The manager told us, it's yours, you bought it. Disconnect it and put it at the curb if you don't want it any more. His lack of empathy tells me that they probably have to deal with dissatisfied customers quite a bit. I would never recommend Rainsoft as a product nor Rainsoft of Greater Columbus as a company if you're convinced you need a water softener. There are other, more competitive, companies out there and hopefully ones that care more about their customers. Also, we've had them out over the years to service the reverse osmosis system they also sold us. Finally discovered we can get the requisite filters from Amazon for a fraction of the cost and replace them ourselves."