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"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"Overcharged for labor on hot water tank AND installing 2 faucets. Dumped rusted metal from the inside of my broken hot water tank into my floor drain when I clearly have an ejection pump system which caused a terrible clean up issue in my drain. Could not install a new faucet in my ceramic pedestal sink but charged me 2 hours for taking the old faucet out. We are not at all happy with their field plumber who did our inside plumbing. Would never recommend to anyone."

"Excellent work! Attention to detail"

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"My wife and I decided last year to remodel our kitchen. We went through a number of builders, most of whom never showed up to scheduled appointments. The few who did we weren't pleased with because they kept telling us what they would do instead of listening to what we wanted done. We recently had the pleasure of working with Adam on a complete kitchen remodel, and we couldn’t be happier with the results. Within fifteen minutes of meeting him we felt confident we had the right person. He listened to what we wanted and went out of his way to explain how he could make it happen. Adam’s expertise and attention to detail were evident from the start. He moved windows to make our kitchen arrangement feasible and you cannot tell that any work was done. They look like they were built that way when the house was constructed. Before the remodel our kitchen was poorly lit with two lights. We now have pot lights throughout the ceiling and under cupboard lights that are very welcome in the mornings, as they can be dimmed so you're not slapped with the brilliance of a thousand suns first thing in the a.m. As with all remodels there were some changes made along the way and he was able to adapt & always remained very professional. We had him redo the stairs to the basement (which are attached to the kitchen entrance) and the result was a work of art. Walking down the basement stairs no longer gives the impression that you're rolling the dice on whether or not they can support you all the way to the bottom. Sturdy and confident on every step. The new kitchen flooring made the rest of the house look bad so we had him lay it out into the living room and hallway. And again, it looks like it was made for the house. We waited six months to write this review to ensure everything was done correctly. Quite often you lose the thrill and start regretting some of the work that was done. Not in this case. Everything has held up perfectly & we have no regrets with our transformed kitchen. Adam’s work is exceptional, and his dedication to quality is unmatched. We are more than pleased with the results and highly recommend Adam for any remodeling project. Thank you, Adam, for rebuilding our kitchen into a space we love."

"Brian came over after we had talked with several contractors about a concrete porch underside (in basement room) and one of those contractors made us think the concrete was in such a bad state of "imminent failure" that it needs a full replacement.So, while we continued to get quotes for a full replacement, we also asked a retired architect friend to give his opinion. He did not think concrete was so bad and he was glad we were having a structural engineer (Brian) coming over a few days later. Brian explained why he did not think the concrete was in need of full replacement (very expensive!) and also the damage was not a foundation/structure integrity issue (not "imminent failure"). We had spoken to several contractors and the cost to fully replace is upwards of 15-20 thousand dollars. From the state of the concrete, Brian did not believe the "symptoms" warranted a full replacement and that the more likely issue was simply that we never "sealed" the concrete with epoxy (and only painted the concrete porch). Given the sky-rocketing costs to do any home repairs, it seems more reasonable for us to do first level repair (not replace) that Brian suggests. Brian's honest and informative consultation (for free!!!) is piece of mind and a HUGE savings. We greatly appreciate Brian coming over to educate us - on his own dime. We will definitely ask Brian to come over again if/when we think we need an honest assessment of our home foundation needs."