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"It is with great alacrity and satisfaction that I write this review of Arch Masonry. We undertook some renovations on our house, and the lower section required masonry work. I reached out to Arch Masonry, and Derk promptly contacted me, coming to our home to provide a fair estimate for the job. Derek’s employees were professional and completed the work with great care. We had the front of the house mended, and we were so pleased that we decided to continue the masonry work on the back of the house and the foundation. Derek was timely in his work and offered competitive pricing. I would highly recommend Arch Masonry to anyone seeking high-quality masonry services. Derek embodies professionalism, and I often wish I had the money, land, and resources to build a grand castle in my neighborhood, constructed by Derek’s masonry company. Sincerely, The Mosleys"

"Highly recommend. Great communication, very professional, courteous, knowledgeable and timely."

"Great work fast response time!"

"James was great to work with. He was flexible with project changes after a second evaluation. He communicated very well throughout the project and made sure that everything was done to my satisfaction. Everything looked great when they were finished. You couldn't ask for more."

"Rodney went above and beyond to communicate with us, and ensure that we were satisfied with the end results. His team is friendly, meticulous, and also clearly dedicated to making sure the work was beautiful. Our neighbors continue to say how our front wall looks like a piece of art. I really appreciate how Rodney communicates as well. He encouraged us to text him with any questions and came to the site often to meet with us to make sure we were partnering all along the way. And as a woman who works from home, I felt really respected by Rodney and the workers while they were here - which isn’t always the case as I know all women have experienced. I would highly recommend Rodney and his team."

"The installation crew was very professional, hard working, and completed a beautiful job in 3 days. We are incredibly happy with the overall outcome. However, my issue lies with the business team and their lack of communication and negligence of customer requests. In my email discussing the project details, I said I wanted "the privacy with scalloped picket top in white with gothic caps." I also said that I didn't see latch options for gates, but that I wanted handles. I received the quote quickly after, and didn't catch that the picket top was not included in the quote. I didn't see handles either, but was informed it came with the gates so I didn't question. We spoke with our neighbors and all but one were ok with installation. He refused to allow us to remove his rusted and broken fence, which meant we lost a few feet of our property as we had to move in front of the tree line that bordered his fence on our side. This also meant the installation cost would decrease because they were now only removing one less section of fence (it was confirmed this would be the case if a neighbor refused during the quote process). They confirmed the installation date quickly, but I asked for the updated quote several times over the next week and a half. There were sometimes days between replies and all I got was a few, we'll send it shortly's, and an email confirmation after my fourth request that the cost would be $150 less. Installation went smoothly, until I saw that flat caps were installed instead of the gothic caps I requested. I checked my quote and saw that gothic was listed, and that's when I noticed that the picket top I requested in my details email was missing from the quote. I asked the installation crew and they informed me there was no picket top and that they were told flat caps were needed. I then noticed that there were no handles on the gates. At this point I was fed up with the office because of the horrible communication from them I'd already experienced, and called the quote guy. He picked up right away and informed me that handles were not included (which is not was I was told, nor did he bother to mention when I specifically requested them in my original email). He said that they could, however, put them on without issue and that he would personally inspect in the morning at 9. The next day he showed an hour and a half late for our appointment (for an emergency I was told, but it's yet another point where there wasn't any communication informing me of that until I called him). Upon our discussion, he said someone would come by Thursday to add the missing handles and to fix a post placement. I informed him I was happy with the look of the fence and that we could keep the caps and the scalloped only with no picket, but the point was that what I originally requested was ignored. Imagine if I'd been a customer who wasn't happier with what was installed vs. what I'd chosen? It would have been an absolute nightmare to fix, especially with the communication issues I'd already been having. He played if off that it was fate that this particular fence happened to be in stock because now they were several weeks out for other fence styles. Not the point, but I let it go. Thursday came and I received no confirmation as to a time someone would come. I called the twice, then finally got a response saying someone would come at noon. Noon came, then an hour and a half later I called to get an update. No response. I called a few more times over the next few hours (I did leave a voicemail as well). Still no response. After 5 hours I sent an email stating I would escalate the situation if the lack of communication continued, and that I STILL hadn't received a document with the new pricing. Within a few minutes someone responded that they'd be there at 6:30 and hoped I understood that the rain is what held them up. I understood how the rain could delay the installation crew, but do not understand how the rain excuses the people at the office who are indoors. They could have provided an updated ETA, but didn't until I threatened escalation. Because of their quick response after I'd done that, this tells me that they'd been seeing my calls and just ignoring them. The crew came at 6:30 and added the handles and fixed the post. I inspected and thanked the crew and the job was completed. Again, this review has NOTHING to do with the installation crew and the work they did. We've gotten so many compliments from neighbors on it and we love it. It has everything to do with the unprofessionalism of the office staff. So if you hire, be prepared for that."

"They were quick, they did the job for 12 hours, cleaned the area and no problem with it up to now. They are great."

"The team did a thorough and honest inspection of my sister-in-law’s roof. Though a few small concerns were raised, they didn’t try to sell her a roof that she did not need. Trust and credibility are sorely needed when it comes to roofers, and the team at Mighty Dog South Shore has both! Highly recommend!"

"Their team did an incredible job from initial contact, providing estimate, scheduling work, to delivering finished product. Professional and courteous every step of the way. Will most definitely use their services in the future and highly recommended."

"Very disappointed. We asked for triple pane windows, and someone on their end ordered double pane. Luckily we noticed day of installation, and they had to re-order the proper ones we signed for. Finally the group of installers who came did a horrible job. Trash, insulation, and broken glass on our front lawn. Horribly cut wood trim that we had to redo ourselves. Poor sealing that we need to redo. Our hopper window was misaligned and couldn't close. The hinge arm on our casement window has detached from the channel. Communication is spotty from them, and sometimes we don't get an answer by call or text until we message repeatedly. It took over a year to have our project done from contract signing to end, and there are still issues cropping up. Out of the dozen of contractors we've hired the past year and a half, they have been the most disappointing and for what we paid, the quality of work was truly disappointing."