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"I cannot recommend Kirkwood Plumbing/Mr. Rooter anymore after my experience. I called because the copper pipe on my water heater (I believe the temperature and pressure valve) would leak when we took a shower. The plumber they sent was very nice and told me that he discovered the issue was a failed PRV. He said that when multiple faucets ran at the same time, the pressure was reduced and that meant the PRV failed. I even asked if this would fix the leaking copper pipe on the water heater and he said yes. He quoted me $785 to replace and although that seemed a bit high, I agreed. He left and got the part, came back and replaced it. Well, when he was done with that replacement he said he “looked closer at the water heater” and actually my expansion tank had ALSO failed and was mostly water when it should be air. Only he just looked and discovered this after doing $800 of work??? And oh the pipe between the water tank and expansion tank had been leaking at some point but was not now. He recommended a new expansion tank and replacing that pipe section. He quoted me an additional almost $700 to do that job!!! And told me that the leaking from the water heater would not be fixed until he also did this. He said he thought the PRV had failed causing the expansion tank to fail and he would need to go out to get a new expansion tank too. He apologized for not realizing that sooner he said. This is completely unacceptable. At this point I’m essentially held hostage by your company to complete the job as the already $785 would not have fixed the leak as told. I told the plumber it’s disappointing because if I knew it was a much bigger issue I would have likely gotten other quotes, and in addition, I don’t feel like I could really trust him or the company at this point. I agreed to do the expansion tank for an additional $271 and would wait for the pipe to be fixed since it was not currently leaking and only showed signs of leaking in the past. I will never again use this company and will make sure to spread my experience. While doing some jobs you may discover additional issues, this wasn’t the case here. All he had to do was test the expansion tank (which is apparently a common failure for temperature and pressure valve issues) BEFORE starting the job and give me a quote for the actual fix. Not do an expensive job saying it will fix the issue and then saying that it wouldn’t fix it after. He even said it was his mistake. Again, he was very polite, but it is completely unacceptable to essentially hold your customers hostage halfway through a job saying the first fix wouldn’t even fix the problem, after doing it. I’ve since learned that the expansion tank should have immediately been tested for this issue and that it was rather backward to check the PRV first, as the expansion tank is often the culprit in these cases and that considering he said that it was mostly water rather than air, it would have been easy to diagnose. As for the PRV, with the water off it maintained 60psi and dropped 10-20 points when two faucets were on, which I have since learned may also be normal operation and not needing replaced. I’m not sure if this is how all customers are treated or just women customers. My advice is do not use this company. They respond quickly but will gouge you and not provide upfront pricing. He could have saved himself two trips out (making this take much longer) as well as given me upfront pricing had he just “looked at the water heater closer” the first time- you know the apparatus I called them out for in the first place. Offering “upfront pricing” is clearly not something they do. I now feel like I paid $785 for a service I did not need when I really just needed a new expansion tank and could have paid for that/fixed that without replacing the PRV and checked to see if that fixed the problem. I even told him I did not have pressure issues. Beware for unneeded services at a high cost and not adequately diagnosing the problem or even investigating until AFTER finishing unnecessary work."

"It took a while between signing the contract and the start of work, but the end result was worth it. The crew showed up on time, got right to work, and checked with me daily with any questions. It was critical that the project stay on budget and Bill did that. They did a good job of clean-up too!"

"My technician Keith was great. Friendly and super informative. Also too a quick look at the entire drainage system and gave my an idea of where problems will pop up the future without preventative measures (my home was built in the 50s and while the previous owners took really good care of the house nothing has been gutted and replaced yet)."

"I highly recommend Dana King Next Project Studio for your home renovation needs. We were planning a rather large renovation including a complete gut of our kitchen and guest bath, as well as refreshing the family room and main hallway. It was important that we had a designer/contractor who would oversee the entire project. We had used Dana King in 2015 to refresh our foyer, living room and dining room and we were impressed with how smoothly the project went, so we hired them again in late 2022. We met with Dana to go over the scope of the project. Dana then gave us estimated costs and timelines. Dana’s group handled every step of the project. The project was overseen by our project manager, Drew Chapman. They made sure all the proper permits were in place before the project began. Our designer, Meg Blais, was in contact with us nearly every day for design selections. The carpenters, Nick Duncan and Greg Piper, made sure the project stayed on schedule, overseeing plumbers, flooring installers, electricians, insulators, fireplace installers, and painters. Meg made sure our appliances, flooring, cabinets, fixtures, paint, and backsplashes were all ordered on time to keep the project on track. Our biggest design issues were with the kitchen location. From the front door, you had to either walk down the hall through the family room into the kitchen, or else go through the dining room. I am not a fan of open concept, so I needed ideas on how to make the kitchen more accessible without tearing down walls. I was also concerned that the main narrow hallway was so dark. Meg came up with the great idea of adding a doorway from the kitchen to the hallway. This provided immediate access to the kitchen from the main hallway, as well as providing extra light to the hallway. She also increased the opening from the dining room to the kitchen and moved the refrigerator to a more accessible location. Even though the doorway in the kitchen meant losing cabinet space, Meg’s design gave us more storage than we had in the old kitchen. The entire process took three months, but the project manager and carpenters kept us informed every single day what had been completed and what was happening the next day, so we were never left wondering what was next with our project. Because Dana King Next Project Studio handles every aspect of a remodel, you don’t have to worry about permits, inspections, which trades people will be showing up each day. Everything was so smooth, and the people assigned to our project were the nicest, kindest, and most professional I’ve ever worked with. I had no problem with having them in our home every day. Our dog loved everyone; it was tough to keep him out from underfoot. Just the best company I’ve ever worked with, and we will definitely use them again when it's time to update our master bed and bath."

"Very professional service, and great customer service."

"Bath Planet's customer service team went above and beyond to ensure our satisfaction. They were friendly, knowledgeable, and always available to answer our questions. We are very pleased with our new shower!"

"The team was professional and did a great job. I highly recommend and I was very pleased with the price as well. I will be contacting them soon for additional remodeling."

"Everything went great. Job completed on time and clear communication and expectations throughout."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."