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"prompt and profes"

"I was charged $150 to have nothing done except make work for myself moving everything out of the room and now moving it back in. Where to begin, first off…do yourself a favor. Anything more than say a small job that you could probably do yourself with a youtube video showing you step by step, get a legit service to come on out and view the job with their own eyeballs to tell you if they can do it. The individual who showed up was very nice so I lay no blame on him, but I spoke over the phone with their main office about having some floor squeaks I wanted fixed. Pull back carpet, find joists, screw it down and put carpet back. I was told that some parts of the carpet could tear and that but fixing the squeak another squeak maybe in time shows up elsewhere. I understood what was said and was told the 4 hour package should be what I need. We moved forward… Our guy arrived on time but we cleared the room to make it easy and was told he can pull the carpet or drill through carpet, but I wanted it done right, he mentioned they do not put the carpet back. On the phone when I agreed to go forward, I was told that it would go back and even knew the risks but a few times our guy said, “no we do not put the carpet back” and you need a carpet specialist. Then when the 1 job was a wash, I was informed I must pay $150 for the trip out which we were both very upset about. I asked him to just try and install a light fixture to make use of the hour though I was going to do it myself later. Through no fault of his own, when the box opened it was missing a critical mounting component. So, no light mounted. In short, unless it is an ULTRA small job, get people who specialize in your needs. People need to come out and inspect the job so the handyman knows what the job is exactly rather than an office saying they can do anything no problem and then not deliver. I was told they can reschedule and do everything then I can call a carpet specialist to put the old carpet back down as it was to simply be rolled back some, at that point I’d rather 1 person do it all and Ace is NOT it. The house has lots of small projects but honestly, I don’t see myself ever using them again. I honestly feel like I was robbed."

"Matt and Dan were fantastic and went above and beyond throughout the course of the project. They were knowledgeable, professional, and focused on the details consistently. Even when issues popped up they were quick to find solutions and implement them. Highly recommend working with them for any renovation, we will definitely be using them in the future for any projects we have."

"This company is fantastic. Our landlord scheduled repairs while I was recovering from surgery. They felt bad for the noise they made and sent me a care package! They were professional, kind and timely. I highly recommend."

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."