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"So very sad after YEARS of loyal service... sadly it has come to an end. I told Monica about my heat error 2 weeks ago, and the pump would only work intermittently after Johnnie installed it. Johnny came out today after repeated calls. I was busy on the phone.. he told me he was replacing the pump.. and then he said I was good to go.. said goodbye to LOLA my dog. Johnnie is very friendly. He shows up on time.. very important. As for the SUPERVISOR who answered tonight.. when the same heater error is on.. told me to get a new HEATER.. then proceeded to tell me to get a new HOTTUB. He also told me to buy a better HOT TUB.. I am sure that MASTER SPA will be glad to hear that. I have been a customer for 20-plus years. I have never called anywhere else. If I need a heater.. then let me know that at the appointment.. not on the phone 6 hours later, after Johnnie says you all set. The man on the phone acted as though he had been here.. NOOOO.. he had not. I told him that.. that I knew exactly who Johnnie was.. and that Johnnie rather liked my DOG. He told me that was not true.. he hated my DOG. I never write a negative review without trying to resolve the matter first. The supervisor would not give me the owner's phone number when I requested it. I think the supervisor needs some training in how to ONE.. Sell repairs.. TWO.. not to bash the very reason you're in business.. MASTER SPA has great reviews and is by far not a CHEAP hot tub. Was it worth it ?? I really would prefer you fix my hot tub. Even if it is at my expense.. that is for me to decide.. not the supervisor. If this is what it takes to get someone's attention. I asked for an owner's phone number.. this sad that it came to this. A simple apology might have made this situation a whole lot better."

"Great quality work. And very professional staff. They help us on cleanings for our customers and our customers love them as well. Highly recommend."

"John was professional, prompt, reasonable, and very knowledgeable. He showed up right away, was very concerned with the quality of service he provided, and went out of his way to make sure the job was done right. I would highly recommend him!"

"Great work and service! We will ise again"

"$3K for Cavitation, Chaos, and Zero Integrity I paid $3,000 expecting professional-grade pool plumbing and got contractor-grade garbage instead. They installed a janky suction line layout with multiple sharp 90° elbows before the pump, causing cavitation anytime I pull from one line. They completely skipped installing an expansion joint at the skimmer, which is a basic requirement that even rookie pool guys know to include. The plumbing looks like it was done without any thought to flow, balance, or long-term performance. They clearly never tested the system, never checked for suction issues, and left me with something I had to diagnose and fix myself. This isn’t just sloppy — it’s borderline negligent. Since then, I’ve had a legit Hayward dealer and experienced pool construction manager come in to clean up their mess. Night and day difference in quality, professionalism, and actual knowledge. Bottom line: If you value your money, time, or sanity — stay away from Integrity Pool Repair. Their name is a joke, and their work speaks for itself."

"Working with Tom Ruddell was great. He was knowledgeable in his craft, timely, and most importantly, honest about balancing our needs versus wants to maximize our modest budget. I would definitely consult him again about future projects. Thanks, Tom!"

"Z&Z Pool did a fantastic job on our pool and patio remodeling. They produced high quality workmanship and professional conduct throughout the entire project. They are a family-owned business so they stand behind their name. Jose and his crew always show up on time, efficiently performed their work, and always keep us informed at every stage of the project. Our pool looks beautiful with the new plaster and the large glossy tiles that reflect off the sunlight. They even created an infinity waterfall between the spa and the pool. Any concerns we have are promptly addressed. They are extremely responsive and go out of their way to ensure that everything is perfect. We highly recommend Z&Z Pool Plaster for all your pool and decking design or replaster need."

"Company was initally very professional and prompt to provide quote. Prices were a little higher than other quotes but reasonable. I had asked for a quote for a smaller scope and was given a price. I then asked if my patio and sidewalk could be added to the new quote for a discounted rate and was told no, which was fine. When I called to schedule, I was told the price was going to be an additional $50 dollars from the quoted rate because I wasn't including all the areas and I could "take it or leave it because he (Mr Orr) no longer wanted to do my project anyway because I begged for a discount" so he would no longer honor the rate he emailed me for the house only. It was a disappointing phone call considering he previously told me they pride themselves on 100% customer satisfaction. I hope that Mr Orr was simply having a bad day and does not treat all his customers this way simply because they have a small project. Prior to my phone call with him I was willing to pay the higher rate vs his competitors because I believed in his company. Now I am not so sure about his customer service guarantee if you are not a corporate customer."