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"OUTSTANDING"

"DO NOT DO BUSINESS WITH THIS COMPANY. It all started out well enough. I called the company and spoke with Ivan and told him I found the company through Angie's List. I was in a slight rush due to the delivery of a new washer/dryer, as my current washer was inoperable. Tom, their salesperson, came to my house on Thursday 08/30/18 and brought tile samples. I narrowed it down to the style, but couldn't decide between two colors. He brought the two different color samples to my house the next day. On Saturday 09/01/18 he came by again to get my final choice of tile and grout color and my credit card information. The following Monday was Labor Day. He told me he would run the 1st 50% of the payment on Tuesday and someone would call me that day to schedule the RUSH installation for either that Thursday/Friday or Friday/Saturday. Tom ran my card on Tuesday, and that is the last I heard from him. I tried to contact him on Wednesday to tell him NO ONE had contacted me regarding the installation. He wouldn't return my phone calls or my texts. I called the company and their installation department had NO IDEA I existed. At first they told me they couldn't install until the following week, but after multiple back and forth calls, their Installation Coordinator "Hiro" guaranteed me the job would be completed that Friday using a Rapid Dry Thin Set and that I could keep my Saturday delivery of the washer/dryer. The job took two days and I had to reschedule the washer/dryer delivery causing me to go an extra week without a washing machine. I signed a document stating the installers left the place clean, but after they left I spent at least 30 minutes cleaning off excess grout on the surface of the tiles and debris in the tracks of my glass sliding doors and on the door themselves. I was told the final 50% payment would be made upon completion, only to discover they ran the final payment the day BEFORE the installation. I had a 10% discount from Angie's List that I was going to present when I made final payment, but I never had that opportunity. I called back and "Ivan" told me to fax the 10% discount to "Bonnie", which I did. And now "Bonnie" will not acknowledge receipt of my fax and she will not return my phone calls. DO NOT DO BUSINESS WITH THIS COMPANY. They treat customers with complete disregard. I obtained a second quote for a much larger area for them to tile, but I decided to go with another company."