LOWE'S
LOWE'S
Customers say: True professional
"ABSOLUTELY irresponsible and disrespectful company that does not value its customers or their time Missed their delivery/installation window of 12-4pm. No contact from them about anything and when i try to contact them all they'll tell me is that it was put on a truck this morning and they can provide no other information about when they might be coming to my house or if they'll even make it today. Seemed to have no interest in trying to help figure things out. Extremely unhelpful and customer service has a poor, lazy attitude Edit: several hours later and it's clearly not coming today but never was there any contact to attempt to communicate this with me. Just a silent no show. Calling the store they're only able to say that their deliveries are managed by a third party and they have absolutely no way whatsoever of contacting them or getting any information on it at all. Maybe someday hopefully I'll get my refrigerator delivered. Apparently not today. I do not recommend Lowes if you're getting a large appliance. They're not coordinated enough to pull it off. Edit 2: tracker just updated and apparently since they aren't responsible enough to deliver it between 12p and 4p on Friday they pushed it back to TUESDAY anywhere between 8a and 8p, during which i won't even be available for the delivery. I wasn't consulted or even notified of the reschedule, nor are they apparently going to give me any say because they blocked out the reschedule delivery button. Shoulda gone to Home Depot."
Dustin D on November 2022
"ABSOLUTELY irresponsible and disrespectful company that does not value its customers or their time Missed their delivery/installation window of 12-4pm. No contact from them about anything and when i try to contact them all they'll tell me is that it was put on a truck this morning and they can provide no other information about when they might be coming to my house or if they'll even make it today. Seemed to have no interest in trying to help figure things out. Extremely unhelpful and customer service has a poor, lazy attitude Edit: several hours later and it's clearly not coming today but never was there any contact to attempt to communicate this with me. Just a silent no show. Calling the store they're only able to say that their deliveries are managed by a third party and they have absolutely no way whatsoever of contacting them or getting any information on it at all. Maybe someday hopefully I'll get my refrigerator delivered. Apparently not today. I do not recommend Lowes if you're getting a large appliance. They're not coordinated enough to pull it off. Edit 2: tracker just updated and apparently since they aren't responsible enough to deliver it between 12p and 4p on Friday they pushed it back to TUESDAY anywhere between 8a and 8p, during which i won't even be available for the delivery. I wasn't consulted or even notified of the reschedule, nor are they apparently going to give me any say because they blocked out the reschedule delivery button. Shoulda gone to Home Depot."
Dustin D on November 2022
