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"All is good."

"6 years after our original level 4 roof install we started to upgrade the paint scheme of the house. We started to remove the gutters so the fascia could be painted and behold we discovered that Brennan installed the drip edge on top of the felt instead of directly on the roofing plywood! Now we have to get a contractor out here to repair over 200 linear feet of drip edge and roofing before we can paint and rehang the gutters!!"

"Jacob was a very nice guy and didn’t pressure me into anything. He educated me on the process and showed me a good window. I am very happy with the project."

"He replace my French doors which leads to my back yard with a wall & 1 door. Very nice, worked around my shcedule, very reasonable rate, explained every thing well. Will definitely hire again."

"Great! 6 month later and everything is still looking good, no issues whatsoever"

"Hi Eli, Sorry for the late review..Even thought it's been a year you are not forgotten you've change our whole entire windows in our house. We want you to know how pleased we were with our windows. Like all of the customers we did ask for a a few quotes before using your company.And we are so happy that we go with y'all. Not only the window looks beautiful but you and your crew did a great job! Y'all did not make so much messed while changing the windows and on top of it even offer to send cleaners to clean up.The price was so reasonable for what we got. And in the mid year our gardener broke one of our side window beside the door. Just one phone call, you were there for us and already have the measurement and get it done so quickly without a question. What a lovely service. For sure this is the company y'all should used 100% recommended. Thank you again Eli."

"Blake did an excellent and thorough job. We had a leak that he diagnosed and fixed which ended up being a roof issue. He repaired some exterior window framing and also installed new tile floors. He is very detail oriented and his work is impeccable. I have already referred him to neighbors and will definitely use him again."

"Great to deal with!"

"The WORST… I started this process over a year ago when I had a leaking window. It took several weeks to get the sales person out to measure (his name was Johnny). When he showed up he was intoxicated, but he gave me some excuse about a mental disorder (which I believed). He had mentioned that he had had lots of complaints before about him being drunk. He then placed the order, and I had to wait 8 weeks for the windows to arrive before installing. When they arrived it was the wrong size, so now I know longer believe his story about a mental disorder. He was definitely intoxicated. He had measured wrong, and now my tenant had to wait another 8 weeks for the new order to arrive. The windows arrived and they were installed (4 months later), so I thought we were finally done. Nope, months later I received a message from my HOA that they were going to fine me, because the insulation foam was visible, and it clearly was. I reached out to Window World to correct the problem, and I was told that a manager would call me back. That call back never happened. I called back again later and I was told the same thing again, but now I actually needed a new window as well, because my HOA demands that the two windows to that unit match. Now that I need a new order, I finally did get a call from the “manager” Jake Rodger, and I explain the situation and how this has been going on for over a year at this point, and how I needed a new window, but if I were to use them again I would need some sort of financial remedy in the form of credit. He assured me that he would take care of the foam as well as see what he could do about the credit. I explained, that after all this I would never use Window World again, but they were lucky that my HOA needs my windows to match and that I would give them the opportunity to make it right so that hopefully I could use them for my other rental units. I had to follow up with him several times via phone and text messages. I later discovered that the manager was a “field supervisor” not a manager. He did schedule with me to go remove the foam, but of course it was cancelled and he had to reschedule. I have continued to follow up on the credits with no response. He did finally get out there and remove the foam. However, I waited weeks again to get a call back from Johnny (sales person) about scheduling the measurements, and when he finally did set a day he didn’t show up. I followed up and received no response. Days later I discovered a quote/estimate requesting my signature in my inbox. So he decided to go without rescheduling without notification to advise the tenant. Finally after getting nowhere with the credit I decided to bite the bullet and just get it done. I very reluctantly signed the estimate to get the window on order. I thought finally I am done, and in another 8 weeks I will have this new window and be done with this mess. Nope, Johnny texted me that he had made a typo on the quote and that he had sent the revised at a cost of $365 more. Absolutely not. If you’re considering Window World especially in the Houston area I would highly suggest a different option. I would definitely pay significantly more to never use them again."