Washing Machine Service Pros in Geneva, IL

"Our repair technician was very polite and honest. At his first visit, he discovered that the motor in our washer was not working. We ordered and paid for a new motor, which was supposed to arrive in 3 to 5 business days. It took longer, but I had to initiate contact with the company a couple of times to ask about it. So, communication on their part needs a bit of improvement. That said, when the same technician came back, he installed the motor and then discovered that wasn’t the main problem and we needed to replace the washer. He refunded the payment for the motor and just charged us for labor. We would hire him again."

"He installed dishwasher and garbage disposal and replaced hot water valve. He also replaced the dryer circuit breaker (2/30amp) and reset connections."

"Frankie was very professional and knowledgeable. He called shortly after the appointment was set for Friday and we were able to move up the appointment by one day. It was storming this morning and he communicated that he was running a bit late due to the awful traffic the storm caused. He brought in a trainee and was very patient and professional while performing the tests on my washing machine to see why it wasn't working. It was determined that I needed a new timer and he called his office for the part. The office told us that they do not make this part anymore. He said if I could give him a day or two he would look to see if he could find it on-line. I agreed but before they could put the washer back together the office had text back that they found one and would have it shipped. I will get a call when it comes in. My service fee for today will be deducted from the total cost of the repair once that is complete."

"Tom was able to come out the next morning after I contacted him. My washing machine was squeaking during the spin cycle. He replaced some parts, and it took just a little over an hour. Did a load of laundry that same night and no more squeaking. Quick response time and the job was done right! I will be calling this company again if I need any other appliance repairs."

"Very thorough and honest. Would hire him again if needed."

"Someone came by to look at what I was told by an inspector were damaged joists and subfloor. He was extremely knowledgeable and explained that nothing really needed any work. He pointed out that what was stated as a problem was something else entirely and not a problem at all. He didn’t charge me for the consult."