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"Ever since I started using G & R Heating & Air . . . I Give a 5 Star Kudos to their Professional Service with my Heating and Air Conditioner Maintenance. The turn-around-time from scheduling an appointment to their arrival has been the top-notch factor compared to others I've used in the past. Usually, when you have an emergency, this establishment is out by you extremely fast."

"Great experience from beginning to end."

".........."

"Service was prompt, professional and well done."

"Very professional work. Great people to do business with. The work was done on time as promised."

"Great job very efficient"

"My experience with this company was not so great. We called them on a Thursday afternoon to come out and look at our furnace which was dripping water. I was thrilled when they said they could come out that same day. The tech arrived and diagnosed our issue very quickly, but the part had to be ordered so they would have to come back the next day to install it. The part was called a collector box and it basically is a large rectangular piece of plastic housing with a gasket that collects condensate. It was leaking from both bottom corners. He quoted us $800 to replace it. I thought that price was kind of steep, but whatever, sure go ahead and get our heat working. The part arrived the next day and the same tech from the previous day arrived shortly after to install. This is where things start to go downhill. After he gets it all buttoned up, he announces that the new collector box didn't come with an exterior gasket. He claimed he couldn't remove the old gasket from the old collector box because it was too deteriorated. The manufacturer doesn't sell the gasket separately, but he'd be willing to replace our perfectly functioning motor (which comes with a new gasket which is what we really needed) for the low low price of $1900 additional dollars. Better yet, he suggested we replace our whole furnace for somewhere in the neighborhood of $6000. He even offered us financing with a monthly payment plan! So an $800 repair has suddenly ballooned into $6000. Something didn't seem right so I did a quick Google search, found the schematic for our furnace, located the part number for the gasket and ordered it online. THE PART COST $6.00!! We advised the tech that we were not prepared to spend such a large sum of money and to please put the old collector box back on our furnace and leave. As it turns out, it was NOT the collector box that needed replacing. The box itself was in great condition. It was the INTERIOR gasket that had worn out and was leaking water. The EXTERIOR gasket that goes between the motor and the collector box did not even need replacing. However for 6 whole dollars plus shipping, we received both gaskets for our unit and our 8 year old furnace is working great now with no leaks. Also the motor that they quoted us $1900 to replace unnecessarily, only cost $125 on the same website brand new with the gasket. I understand there are labor costs involved with any repair, but Christ! And here's the kicker, it's been more than a week since this whole fiasco took place and they haven't refunded our money as of yet. Matter of fact, there was a new charge from them that appeared on our credit card statement today. May have to fight it through the credit card company, who knows. Our basement has constant video surveillance so this was all captured on video. Needless to say, we will not ever call this company again to repair anything and could not in good conscience recommend their service to anyone. Proceed at your own risk."

"I might be getting tricked by this place and they are playing an elaborate prank on me. I am a VIP member of their service, so quarterly I get some free services done. Been with them for more than 5 years. It all starts with a technician doing a routine service on my furnace. The say the drip plate needs replacing. Ok, so they say they will order the parts. Months go by, I hear nothing. I email asking to do the work. Again nothing. I move on. Fast forward to new quarterly service. New tech says "oh no the drip plate doesn't need service, you need a deep clean." Ok $500 later I have a clean furnace. Summer comes around. Record heat. The furnace makes a jet engine noise, super loud! The fan in the furnace is obviously wrong. I make an appointment. Wait around all day. They call, "Oh sorry we can't actually make it today." Great, ok, well then come tomorrow. They do. They say that some belt was off or something. They fix it, under warranty of course, so no cost to me. But still Two weeks go by, now its RECORD heat mid-June 2022. We start to hear a GRINDING like a jack hammer from the furnace. We turn off the AC. So we have no AC mid-summer. They come by. The tech says another screw was loose and caused the blower wheel to grind and get stuck, thus blowing the blower motor. Ok...so they have to order the parts on Friday. "They'll be in early next week." Monday....Tuesday....Wednesday....oh the parts are in! Yay!! Appointment gets booked for the morning. I stay home from work......annnnd they come at 5:30 pm. Great. Two techs this time. They come by look around for a while, take things apart. Then they ask me, who came and fixed it last time, what did he look like. So now I am trying to describe a 20-something guy with a star wars tattoo that was in my 100 degree house last Friday. Long story short, the tech says that t he first tech did not say the motor was blown! I said "well I kind of remember him saying that." So new-tech looks up the notes. He reads his ipad and lo and behold, the first tech DID say the motor was blown, but new-tech FORGOT TO GRAB THE PART FROM THE OFFICE. He apologizes, says he'll get me on the schedule for tomorrow. Great. Ok. I get a call from their office saying "Your on for tomorrow." Cool. I take ANOTHER day off work. I call 8 am the next day to ask where I am in the schedule so I can, ya know, do things. I AM NOT ON THE SCHEDULE!! Well now this is getting a little irritating. So I kind of yell at them. They say ok, we will get you on the schedule for today. They call and let me know that the tech will be there between 10 - 11 am today. I am not hopeful."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."