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"Where to begin? I had 2 windows replaced. The job was so bad - I had to post online to see if it was normal. Everyone firmly agreed the job was done incorrectly and was a hack job. The first scheduled time for installation, no one showed up or called to let me know no one was showing. Then after waiting over a month to reschedule without a single call or email, I finally had to reach out on a mine own. The final job turned out terrible. Stay away - far away - at least for windows."

"I recently had my deck rebuilt and I couldn’t be happier with the results! From start to finish, the experience was smooth and professional. The team was punctual, courteous, and clearly skilled at what they do. They paid attention to every detail, ensuring that the deck not only looks fantastic but is also built to last. The communication throughout the process was excellent. They kept me updated on progress and were always willing to answer any questions I had. The project was completed on time and within budget—no surprises, just quality work. I’m thrilled with my new deck and would highly recommend New Terra to anyone looking for top-notch craftsmanship and great service. Thank you for transforming my outdoor space into something I can truly enjoy for years to come!"

"Amazing ! In a month , we are back up and running and loving our new space"

"The communication on the progress of the job was awesome. They were very professional and even followed up after the job was completed."

"PLEASE READ: Mark was great to work with in the beginning. After I did calculations for some items, Mark became angry and stopped communicating. Before construction could continue, I needed to get an electrician out because there was a real issue. Mark insisted there wasn't. After I insisted and called him out on his lack of communication, he said he was sending over his electrician the next morning. I cancelled plans and stayed home to wait on electrician. I never heard from Mark and he did not respond to texts. I called and he said there was nothing wrong and a new switch was installed. I called an electrician. There was an issue and the new switch was not installed. We also agreed that I would pay for flooring materials on main floor(lvp and underlayment) and Mark would demo and level kitchen and provide transition and baseboard. The floor is sloped in an area and there is a random square board and cuts in wood in more than one area. Mark used my old cheap laminate as a transition board on the stairs. This is not a joke or exaggeration. In addition, Mark did not use the underlayment that I purchased at his recommendation. Mark’s company cut and painted flooring on my gray stained covered porch without putting anything down. I have this on blink video occurring all day. There was paint and dust all over the porch. Mark does not apologize ever. The area had sharp small nails on stairs that were not even worked on. Mark said my request to correct this is ridiculous and said he would not repair slope. I’ve given him every opportunity to repair. I asked for an additional contract so we could let the contract guide us instead. Mark refused to add repairing of slope area and ignores me about underlayment. I asked him not to continue work or send his guys back for other work(He is doing insurance work on bottom floor.) Mark sent his guys twice after this and they just came into the house. I sent them home on Labor Day and texted Mark that I explicitly asked him not to be on the property until we had a signed agreement. His response was they could just work in garage. Update: 9/9/24! Mark is now demanding I take the reviews down or he won’t repair floors. The nightmare continues. He said he is putting a lien on my house. He says I am preventing him from doing the work but that is a complete lie. Read all details above to understand."

"Very well. Addressed all issues"

"They arrived as promised at 6:30am, and worked non stop. They were very thorough, good at what they do. The results were AMAZING!"

"Excellent"