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"This review reflects our mixed reaction to our dealings with Flooring Direct over the past year. During that period, they replaced flooring in 2 bedrooms with waterproof vinyl planks and in our foyer, hallway, kitchen and den with waterproof porcelain tile. The work took place over 5 separate installations. The actual work performed was either good (3 stars) to excellent (5 stars), depending on the installer. Carlos was the lead installer on 2 of the projects, both of which were excellent. The less than satisfactory interactions were with the sales people (1 star), who either submitted incomplete and/or incorrect sales order information, failed to follow up, or lied to me directly about the availability of product, installers, and/or timing of installation. Finally, our dealings with the installation manager were sometimes excellent and other times completely unsatisfactory (2 stars). While she was always pleasant on the phone, the initial jobs were handled as planned. On the last 2 installations, she failed to meet her commitments regarding installation. For example, she agreed to send Carlos to complete the porcelain tile job (at our request based on his excellent work). Instead, without letting me know, a completely different installation team showed up. Also, she failed to meet multiple installation dates she gave me, and again she didn't bother with any phone calls to tell me. When I called about it, she apologized repeatedly. But after repeated failures, an apology doesn't carry much weight. The company's prices seemed reasonable and the work product was not usually an issue. That said, I found dealing with their sales people, as well as the installation manager, to be disappointing and stressful. Since I called multiple times, I also found the incessantly repeating Hold message rather annoying after 10-20 minutes on Hold."

"It went so well and they did exactly what the contract said that they would do. Our contract was specific that left nothing to misunderstand about what I wanted done or they to do. They were working with 24 year old oak cabinets and were exact in matching corners & fronts of those old cabinets. It all looks so good. I worked with the owners daughter. The owner was very nice also. The carpenters were a pleasure to work with. They did their work and then the owner would call or text me to ask it there was anything that needed their attention. The payment process was excellent in that it was all done on Intuit and could come directly out of my checking account."