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"We hired Juan to installed new subway backsplash and remove old peel & stick backsplash from kitchen. Juan mentioned he was a little busy but will be able to take the job on and complete it on a timely manner. Juan installed the backsplash on a Friday evening after 4pm and worked until about 10pm to get the backsplash completed. Juan returned on Sunday after noon to complete the tile work after allowing mortar to dry. However, the issue was Juan did not wipe up access mortal and/or cleaned off the tile. Juan left drops of mortal on our floors (which we had just cleaned from Stanley Steamer). Juan left a few pieces opened-no tile is in those cracks. Juan left the tile backsplash with streaks from the sponge. And Juan did not apply border of caulking to the edges. Juan left tile with streaks and clumps of mortal around our cabinets, on tile and on the wall. After discussing these concerns with Juan he mentioned I was criticizing his work and his integrity. Juan mentioned he has not had a dissatisfied customer who have complained about his work. I mentioned to Juan my OCD kicked in and when we hire someone to do the work the expectation is to complete the work to customers satisfaction and clean up after you have completed your task for the day! Juan mentioned he will return to ensure we are satisfied and complete the work and neither less to say I received a text from Juan stating he will return $100 off the bill that was paid to us and he does not want to work for us! Bad customer services and not acceptable for any customer Very Disappointed"

"project not done yet"

"John was awesome and able to come out the same day I requested the work. He's very knowledgeable and friendly. He figures outhow to get the job done correctly the first time."

"On time professional excellent quality"

"They were on time, courteous and knowledgeable."

"I had a very disappointing and frankly unsettling experience with M&M Home Remodeling Services. Last summer, shortly after purchasing my home, I contacted them to repair or replace a few small sections of vinyl siding that had come loose. I got four quotes from reputable local companies. M&M was the second to arrive, and by far the most extreme in their approach. What followed was a high-pressure inspection where they picked apart nearly every aspect of my siding, claiming shoddy workmanship—except for the areas I had specifically asked about, like the siding around my windows, which they conveniently said looked fine. The whole visit felt incredibly intimidating and performative. Then came the scare tactics: they told me that unless I replaced both the siding (and the roof!), my house “wouldn’t survive the winter.” They conveniently offered me 0% financing for the job. It was a textbook fear-based sales pitch—manipulative and predatory. Not sixty seconds after they left, another siding company came to provide a quote. They assured me the issues M&M identified were either exaggerated or completely fabricated. Without me prompting, they even warned me that M&M was notorious for using this kind of approach. I went with a different, more trustworthy company with a service area spanning three counties—they fixed the issue quickly, affordably, and professionally. It’s now spring, and (shocker) my house is completely fine. M&M’s lack of professionalism and reliance on scare tactics is deeply concerning. I left the interaction wondering what would’ve happened if I’d been a senior, or someone less familiar with home repairs. I have zero doubt they pull this same move on vulnerable homeowners. Their behavior was unprofessional, immature, and completely unbecoming of a company operating at this scale. If anyone from management happens to read this, I highly recommend shadowing your Portage, Indiana crew. You may not like what you see. Avoid."

"Went very well"

"The installation of the windows was fine, but the quality of the glass installed is defective and Jack's refuses to replace the glass in 4 of the windows unless I pay for the replacement glass. The glass is defective and looks like bubbled up mirror tinted windows. The Operations Manager stated it is caused by defective seal or something like that. Suggested I use Comet cleanser. Really??? The defect is in the glass, not on it. Refused to honor the unlimited warranty and suggested I was trying to get something for nothing. The nerve!!! I paid for the windows, Jack's didn't give them to me."