Get matched with top ducts & vents installers and replacers in Hickory, NC

"I hired GSM Services to replace my A/C unit and furnace with a newer, upgraded system. A few weeks ago Kelly came to my house to give me an estimate for a new heating and air system. He was on time and very professional. He surveyed my existing system, took measurements of my house, and did some calculations to determine exactly what type and capacity system that I would need. He showed and explained to me several options as well as their prices. He wasn’t pushy as he left in order to give me time to review the different options before making my decision. I called the office the next day with my decision and to set up a date and time for installation. Today (May 22) Kyle and Craig showed up on time and were extremely professional as well. They worked from 8:30 to 5:30 completing the replacement of my entire heating/air system. The field team leader also showed up just to ensure that everything was going smoothly. They were very helpful in answering any questions that I had throughput the day and they took the time to explain to me about the new system after installation was complete (I.e. how to operate the new programmable thermostat). Overall, it was a great experience and I will definitely use them again."

"I want to thank Angie's List for helping me know about local companies and all their information, to make a clear choice. I called the company and talked to the lady in the office. She was really helpful and explained the differences in the systems, cost and answered other questions I had. She took her time with me and didn't 'talk down' to me but made me feel at ease and knowledgeable of the products. She said she'd have Mike, owner, come out to check the unit I was telling her about and answer any questions I had. He was right on time and was great to explain everything in terms I could understand. He checked the unit and told me what was wrong and my options. I never at any time feel pressured to have it repaired or buy a new unit. I had all the information I needed to decide, and I took overnight to decide. He put a new part in my old unit, to get it up and running. He said he'd leave it in place while I was deciding what I wanted to do - repair or replace. My unit was about 20 years old, and was at the time not working. He was very nice and thoughtful and never pushy or intimidating. When the unit was installed several days later, a new thermostat was also installed. I was given instructions on it and how to set it up with my computer and cell phone. The old unit, and all the mess involved in the installation, was cleaned up and hauled away. I'd recommend this company to anyone. Great job and the nicest people."

"Repaired our A/C after receiving quote for new one from other business. We were able to save some money and experienced excellent customer service."

"I love this company! They did a fantastic job 6 years ago when they installed a new AC unit for us. They've provided us excellent service ever since. Last week we finally decided to replace the furnace, too. They gave us the quote on Wednesday afternoon, and they were here bright and early Friday morning to start the work. I strongly believe that these are honest and fair people. I'm not at all surprised to see that they've received stellar ratings from others. The best part of all is that they fixed my daughter's above garage/east facing bedroom cooling problem. Before the work, her room was like a frying pan during summer mornings. Bradham Brothers took care of that problem like it was nothing, and they did it for a very reasonable price. This is life altering stuff!"

"Jose did an amazing job! I will hire him again."

"My replacement installation of a heat pump system in the attic was very difficult. The guys handled the job very professionally. New air handler and compressor unit are working well."

"Timely and relatively tidy.  They did a good job explaining all the steps and how long the process would take.
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I had the most wonderful experience with McKinneys of Morganton NC (i live in Hickory NC). I was told the job would be started by agreed time and I was getting a phone call promptly and was continuously kept informed and explained everything in details and also answered all questions promptly and accurately. They installed my unit, put in new ducts, thermostat, repaired ongoing issues, took the dinosaur unit and cleaned up and cleared debri beautifully. I had the best experience and I would 100% tell anyone to go to McKinneys if they want top notch service, equipment, and security in their purchase at the most reasonable price. All other quotes given by others were astronomical... I was given an AWESOME price. Actually I feel I didn't pay them enough. All in all, I recommend McKinneys and know I am in good hands for my families heating and air needs. ???I am one happy customer!!!!! [*** Link removed ***]"

"My experience with Continental HVAC LLC has been excellent. Maruen was very knowledgeable and helpful. His installation team did a great job. The service was completed on time and exceeded my expectations.I highly recommend his company and will continue to use them for all future HVAC needs Angie H."