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"In 2021 Spring Green started a new Irrigation service, since I have been a long-term customer of their lawn treatment, I was willing to give it a try. During the backflow test, I was told I need a new backflow control. A few weeks later, an inexperienced sprinkler technician came to replace it, it took him more than a week, and he admitted it was his first time doing plumbing. After numerous attempts, the job was finally completed. Later in the year, he also completed winterization. Since I was not happy with the quality of the job and the qualification of their technician, so I changed the service to my previous provider for 2022. Before he even began the start-up process, the technician alerted me that the back-flow valved was not shut off correctly, and even asked me if the system was winterized, and who did it. He showed me a blown-out pipe connector and told me whoever winterized it was supposed to turn off only halfway, not completely shut off. The winterization probably was not done correctly, so the remaining water in the system froze during winter and damaged the whole system. The replacement cost was about $600. I complained to the Spring Green office every two weeks (message for the person in charge of irrigation), to give him time to call me back. During my last call (the third) I left a message to the office manager and alerted them that if no one return my call, I will file a complaint to BBB and on social media. I will also cancel the lawn treatment service for next year. I gave her one week to respond, and there was no return call. They do not even make any attempt to show that they care about their customers."

"Very good"

"Project still ongoing."

"If I could give 0 stars, I would. I hope this is a warning for anyone considering using Allen, they are absolutely HORRENDOUS to work with. Never in my life have I spoken with such a disgusting manager. To give back story, we hired Allen to inspect our backflow last July. A member of the team came out, inspected, and gave us a green/blue tag saying we were “all good to go”. He mentioned that we didn’t need any paperwork, and that they would submit it directly to the water district. A year later, our water district called letting us know they were shutting off our water because they never got a passing test from Allen. The manager and receptionist BOTH said it was mine and my husband’s fault because we mentioned in passing that we would eventually take out our sprinkler, so the information never got sent to the water district. DISGUSTING! This was also after admitting that the inspector didn’t work there anymore “for good reason”. After arguing with the Manager who still insisted it was mine and my husband’s fault, they sent out a new tech who straight up told the manager while I was standing there “the inspector did pass them in their inspection and gave them a tag. The information is all here. The office must not have filed the paperwork correctly”. They still continued to send us a bill for the re-inspection. Save yourself the hassle and hire someone that actually cares."

"We were pleased with the installation of our lawn sprinklers two years ago and continue to get great service. Also their lawn maintenance program is the best! After my husband destroyed the front yard with weed and grass killer, Karl with Metro has brought it back to not just life but gorgeous, lush green grass!!"

"Great communication and got the job done quickly! I will be using them for more going forward."

"This is not a lawn services company in Abilene"