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"No complaints, job went great"

"I highly recommend this company. Mark, the sales representative, was super informative and professional. He made the whole experience easy. Warley and Louis worked quickly and efficiently. Their work product speaks for itself. I had 3 neighbors stop by to compliment me on my fence and to ask for the name of the company that installed it. I will recommend this company to family and friends."

"Definitely made the right choice to use Fensu. Came down to a company that we used before and Fensu. Fensu bid was nearly half of the other company and the quality and materials were the same. Chris was patient as we had to get a sign off from our neighbors. Once that was completed, he got his team out to do the job. The crew was organized, courteous and skilled. The foreman talked the entire job through with me to confirm the scope prior to starting. Whenever a question came up during the process, they solicited my input to be sure it was done properly and to my satisfaction. They even fabricated a special piece of fence for the transition from existing to new fence to ensure out dog couldn't get out. No surprises, no drama, just a really good install by really a pleasant crew. WOULD RECOMMEND AND USE AGAIN!"

"The installation crew was very professional, hard working, and completed a beautiful job in 3 days. We are incredibly happy with the overall outcome. However, my issue lies with the business team and their lack of communication and negligence of customer requests. In my email discussing the project details, I said I wanted "the privacy with scalloped picket top in white with gothic caps." I also said that I didn't see latch options for gates, but that I wanted handles. I received the quote quickly after, and didn't catch that the picket top was not included in the quote. I didn't see handles either, but was informed it came with the gates so I didn't question. We spoke with our neighbors and all but one were ok with installation. He refused to allow us to remove his rusted and broken fence, which meant we lost a few feet of our property as we had to move in front of the tree line that bordered his fence on our side. This also meant the installation cost would decrease because they were now only removing one less section of fence (it was confirmed this would be the case if a neighbor refused during the quote process). They confirmed the installation date quickly, but I asked for the updated quote several times over the next week and a half. There were sometimes days between replies and all I got was a few, we'll send it shortly's, and an email confirmation after my fourth request that the cost would be $150 less. Installation went smoothly, until I saw that flat caps were installed instead of the gothic caps I requested. I checked my quote and saw that gothic was listed, and that's when I noticed that the picket top I requested in my details email was missing from the quote. I asked the installation crew and they informed me there was no picket top and that they were told flat caps were needed. I then noticed that there were no handles on the gates. At this point I was fed up with the office because of the horrible communication from them I'd already experienced, and called the quote guy. He picked up right away and informed me that handles were not included (which is not was I was told, nor did he bother to mention when I specifically requested them in my original email). He said that they could, however, put them on without issue and that he would personally inspect in the morning at 9. The next day he showed an hour and a half late for our appointment (for an emergency I was told, but it's yet another point where there wasn't any communication informing me of that until I called him). Upon our discussion, he said someone would come by Thursday to add the missing handles and to fix a post placement. I informed him I was happy with the look of the fence and that we could keep the caps and the scalloped only with no picket, but the point was that what I originally requested was ignored. Imagine if I'd been a customer who wasn't happier with what was installed vs. what I'd chosen? It would have been an absolute nightmare to fix, especially with the communication issues I'd already been having. He played if off that it was fate that this particular fence happened to be in stock because now they were several weeks out for other fence styles. Not the point, but I let it go. Thursday came and I received no confirmation as to a time someone would come. I called the twice, then finally got a response saying someone would come at noon. Noon came, then an hour and a half later I called to get an update. No response. I called a few more times over the next few hours (I did leave a voicemail as well). Still no response. After 5 hours I sent an email stating I would escalate the situation if the lack of communication continued, and that I STILL hadn't received a document with the new pricing. Within a few minutes someone responded that they'd be there at 6:30 and hoped I understood that the rain is what held them up. I understood how the rain could delay the installation crew, but do not understand how the rain excuses the people at the office who are indoors. They could have provided an updated ETA, but didn't until I threatened escalation. Because of their quick response after I'd done that, this tells me that they'd been seeing my calls and just ignoring them. The crew came at 6:30 and added the handles and fixed the post. I inspected and thanked the crew and the job was completed. Again, this review has NOTHING to do with the installation crew and the work they did. We've gotten so many compliments from neighbors on it and we love it. It has everything to do with the unprofessionalism of the office staff. So if you hire, be prepared for that."

"Absolutely wonderful installers were respectful. The office was wonderful. Everything went smoothly and my fence looks amazing. Would hire them back in a heartbeat"

"Edwin is the most punctual and conscientious sub I have worked with ever! He’s available all the time returns your calls immediately and actually shows up when he says he’s going to does the work on time and is a precise and conscientious craftsman in his trade. I would highly recommend him for any quality, exterior landscaping, fencing, and other related jobs that he would be suited for For a personal reference. My number is 978-390-1411 Dr. Larry Fadjo."

"Im trying to figure out how these guys stay in operation! All I wanted was an estimate on a chain link and a vinyl fence. First they went to the wrong City and house. Then they came, checked everything out and waited a week, only to have to call them to be told I couldnt get an estimate because I have to pick one specific fence! HOW THE H*** do you do that without ANY ESTIMATE! These people are either lazy or stupid! GOOD LUCK! I wouldnt use them AGAIN for ANYTHING!!!!"

"Rob was prompt as promised and got to work immediately adjusting our automatic driveway gate. Rob completed the job quickly and perfectly. The gate now works like new again."

"Following initial project review, I was told there would be an estimate sent within ten days. Several weeks passed until I called Alex again to hear an estimate would be sent by the weekend. This repeated itself two more times until I stopped calling him. Plenty of excuses, no work should be his motto."