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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"I bought a deal through AL for a new roof, based on their reviews. These folks were terribly unprofessional, always late (sometimes days), didn't call when they said they would, and did shoddy work. They asked if I wanted a specific drip edge on my roof, which I said yes to, then they failed to install it. It was like pulling teeth to get them back to do it, and within a few weeks, half of it had blown off. The folks who are fixing it said it was affixed with one nail and silicone. In addition, they broke, chipped and cracked so much of my siding around the roof, I'm having to get the whole area replaced. I'm no roof expert, but when I climbed up to deal with a gutter issue, it became clear to me that the decking they had installed the roof over was water damaged or rotted at the edges. They never advised me of this or gave me the option to replace it. It has taken me two years to get a contractor scheduled to fix all of the problems they left me with, and it's going to cost thousands to fix. I wish I'd just paid someone time/materials to do it right from the get-go. Do yourself a favor and skip these folks, even if it means paying a little more. You'll save in the end. I'm not looking forward to learning what else fails over the coming years."