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"Fabiano was professional and prompt .He arrived at the time he stated. When there was a problem he was more than willing to take care of the issue. It took a little longer to make the correction but we had a lot of rain . He was very apologetic for not coming promptly. I would definitely use him again for work needed, if the price is right."

"Francis is very good! Polite, professional, considerate, and offers quality service!"

"Lonny has remodeled our kitchen and family room and resided our house. He and his crew have done an outstanding job on each project. Highly recommend. "

"I highly recommend DDR. There are so many contractors out there and it is difficult to know what youâ ll get when you hire someone, from the quality of the work to the level of communication. This team did a great job from start to finish, and delivered a beautiful new space for my family. We selected DDR after getting multiple bids to update our walk-out basement into a more livable space. Key in this selection -- the price was competitive, and the team seemed attentive to the project needs as outlined. I had a tight budget and relatively aggressive timeline for this project. Admittedly the timeline was impacted by a few things that were out of DDRâ s control, including the Town building inspectorâ s schedule and a delivery delay (a new window arrived damaged and had to be reordered.) Nevertheless, the team stayed on budget and delivered a wonderful new basement. What a great project team -- led by Alex, the team (including John + Angel) truly transformed a dark dingy space into a bright fresh room. Alex was very thoughtful in suggesting options that would improve things and was exceptionally attentive to detail. He was super responsive to any texts or questions. In particular, I appreciated his high level of â perfectionismâ in how the finished product turned out. For phase 2, we need some custom cabinetry built for the space and I look forward to having the DDR team return to work on this next phase."

"Very responsive, clear and professional. Gave me information I needed and then some."

"All staff efficient, professional and provided extra assistance willingly Provided repairs timely and extra requests as project moved along Work completed timely and met expectations"

"It went very well Highly recommended Very respectful and professional"

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."