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"Houston Custom Carpets did an excellent job restoring our home after a flood. Matt Warsinger and his crew were professional and did awesome work. I would hire them again and hightly recommend them to anyone else."

"We decided to replace our entire downstairs area of Engineered Wood that had been down a while. I looked at a lot of flooring companies and just wasn't seeing what I wanted. Then I passed Carpet Connection on FM1960, stopped in, and met Darryl Wisenbaker. Darryl took a lot of time showing me everything and I decided on Luxury Vinyl Plank-Karndean-Santina Cherry. He sent me home with 4 good size samples to choose from. We picked out the color and Darryl scheduled the installers. They were very hard working, very knowledgeable, and respectful of our home. We were so pleased, we decided to replace our carped in the Master bedroom, and again, completely thrilled with Carpet Connection. I would highly recommend Carpet Connection on FM1960. You will not be disappointed."

"Mario’s team installed new tile flooring in the bathroom as well as a new tile wall backsplash for the tub area. The bathroom tile is flawless! The crew was respectful; music , noise, and machinery was kept at a low volume. The crew took direction well when we wanted to achieve certain results or features. The floors were protected each day and the entire work space was cleaned up each night."

"Very well, replacement was performed quickly and well done."

"The installers we two hard working men. The owner was not. He was misleading and for someone who has "decades" of experience made several over and underestimations that cost me thousands of dollars. Trash (4' high by 8' long) was piled up in front flower bed and Shown said he would take care of it. Never did. He required 58% deposit, even though contract says 50%. I made a bad decision. Don't do the same. Find someone who will be there for you."

"On September 12th I received a quote from Z-flooring among several others to replace our carpet floors with vinyl. After careful consideration we decided to choose Z-flooring for our project based on multiple factors. Z-flooring sent us a proposal via email which covered carpet and padding take up, tack strips take up, floor scraping, all clean up, removal of baseboards, installation of baseboards, caulking of baseboards, all transition install, leveling of the floor, 1700 square feet of vinyl installation at $2.25 per square foot, 2 year warranty on labor, $300 discount. We requested a contract, but it was not provided, saying that "I just go by what we agreed to and an email or text confirmation". We agreed. Z-flooring started the work the next day, completed the work within a week. The work was done quickly. When I encountered some questions during the job, I was mostly brushed off with them telling me "You have to let us do our job, we do this for a living, etc", though I specifically let them know that I want the job to be thorough (which I was guaranteed). So i just let go of the thing. On one occassion when I spoke up on last day, saying that I don't like how they did the transition at the staircase, they told me that they are just not going to fix it. It was like you get what you get. Any input and involvement from me was brushed off. After they finished I found some spots missing caulking and baseboards, but I was exhausted and just happy to have my home back, that I just let it go, I figured that we'll finish it ourselves. During the following weeks we found several substantial defects, which we brought to the company's attention. The defects are - cuts on several vinyl planks from the workers using a sharp utility knife to cut the planks to size without laying something under. (I saw the workers doing this, but never said anything, because by that time I was demotivated of speaking up by being brushed off multiple times) - in one of the rooms (the office) the floor is laid so unevenly, that it not only moves a lot underfoot, but we even hear the plastic underlayment crinkling beneath. Right away the owner started acting defensive, saying, that it's impossible that his guys cut the floor, that it was me. That a month had passed and me being me I would have said something sooner if I saw the cuts right away. Well I saw the first cut about 2-3 days after they finished. I took a picture of it (dated by the way), but I was still exhausted, and decided to let it go. I saw the second cut about a week after the first, and the third about another week after. After finding the third cut, I decided to let the owner know of them, because thats too much and anyway I would be contacting him for the office floor. And after some text exchange and me pointing out more things that were not finished, like caulk and baseboards, he started ignoring my further texts. My husband tried calling him from his number, the owner picked up and said that he was on a trip in Florida and his crew are unavailable that week, my husband asked him to check out the floors when he comes back on November 5th, but no word since. I texted Z-flooring a couple days after that, I am still not getting any response from him. At this point all hope of conversation has failed."

"Excellent"

"Excellent work, would highly recommend. Friendly and good communication."

"Good company"

"Angel did a great job at replacing a burnt patch on my carpet. Barely noticeable!"