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"They replaced my beaten wooden deck with a new composite one. The price was more than fair after shopping around. What I liked from the experience was the cleanliness and speed. Everything we agreed on they did in timely manner."

"We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq. From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a â carpentry fixâ that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEOâ s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a â dumpster fireâ yet didnâ t offer any concessions. We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company."

"Charlie and his son did an outstanding job installing screening on my covered deck. The result is a high quality, exceptionally strong white aluminum structure, 8 foot high screening without the need for horizontal center bracing; presenting a finished and delightful appearance. In addition to high quality materials, the finished appearance and structural integrity is due to meticulous notching, careful laser measuring, proper tools, experience and craftsmanship. I opted for AllergyGuard screening and will write another review once Iâ ve had enough time and weather changes to determine if it was the right choice."

"Wrote a timely estimate scheduled job timely did good job for good price."

"Absolutely terrible communication and poor workmanship. I have a contract to update my screened in porch. â 3 day jobâ started June 24 and now it is July 24. Havenâ t heard from anyone in over a week despite talking to Rob on three occasions about completing the project. Curtis stood me up for an appointment. Jay continues to ignore my communications and the original salesperson has apparently left the company. If you want a headache and a nightmarish experience by all means, otherwise, look past this company for your project needs. I take it at this point itâ s just not going to get completed."

"Hiring this company has been a huge regret. I hate writing bad reviews for companies but there is no way that we can say anything positive. Once you sign the contract, you are hosed. We hired them to do install a Louvered Pergola on our deck. We signed the contract on June 7, 2025 with their salesperson Bart, which said they were expired in installation these. Which were later were told by their electrician that he never did this before. This project was horror from the beginning. First they measured the area incorrectly and started to install the pergola in front of our windows. We had to point this out to them. They then had to lower our sunroom windows. Now here we in Feb 2026 the job is still not complete. I have reached out to them several times. We were not able to install a ceiling fan because of the incorrect measuring, and the pergola isn't functioning. Bad remote, incorrect electrical wiring??? Don't know. DO NOT HIRE THEM!"

"Leo's Home improvement exceeded my expectations. I have been trying to get my deck enclosed for the pass 8 years or so but due to county restrictions I was not allowed a roof. Peter came up with this brilliant idea to just build another deck on top with an insulated roof. He was persistent with dealing with the county office for about a week until he got approval. I must also point out that he was there every day either working or ensuring that everything was being done correctly. I highly recommend Leo's home improvement and I am passing out his information to all my friends. I have received compliments from all my neighbors on how much they love it."

"I signed a contract for work to be completed in 4 weeks. 4 Months later, work was finally (mostly) done - but only with extreme nagging on my part and excessive excuses and push back. The contractor only came to the project site if his sub-contractors created an issue (which was often). They dropped my A/C unit down a 10 foot hole, they didn't finish half the projects they said they would and completed the other half incorrectly based on hand drawings and gestures because neither the contractor or I could speak the same language as the sub-contractors, they made promises to show up and never did. Worst of all, they used design plans from a previous contractor that were approved by the city - but didn't use those plans and never updated the plans. The city inspector came and did not pass the project due to this discrepancy, but Vladimir told me it had passed. The city told me the permit expired. So - now Vladimir won't answer my emails and I have to pay someone else to fix it all."