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"Went great!"

"WARNING - make sure you get a fully price estimate up front before they begin to do work. I brought them in to work on furnace/AC unit/split AC unit servicing garage (based on a promotional price for the first two). It was found my split unit needed a recharge for coolant and I was told that it'd only be 5 lbs of coolant and that this would be priced by the pound (which was reasonable). The bill came and they tacked on a flat charge of $219 for the coolant (this is in addition to the $129 charge to look over the split unit). I felt baited-and-switched. I also contacted them about this, and the answer came down to "This is additional profit for us added onto your bill." Not pleased. At all. Particularly since the coolant in question costs approximately $6 per pound and they only used 5 lbs (one would assume that the $129 charge built in enough profit for labor/licenses/equipment due to the limited time spent working on the split unit. Apparently not). Comfort By Design does excellent work, and they do stand by their work, but just be VERY CAREFUL in finding out what they're going to charge you, particularly if something extra comes up when they're doing a job."

"Great communication and service. All work completed well in an efficient manner."

"He walked me through every step of everything he needed to do and why he showed me the before, and after explained the benefits of the after, so it went great. Had a very pleasant person to work with left the place clean no mess everything done can’t say more than that!!"

"Oh, how I wish there were a grade lower than F. McQuillan managed to provide both poor customer service *and* bad technical work. The company came out to do a full replacement of our A/C unit and furnace, switching to minisplits and a boiler/radiator system. The minisplit side of the equation went just fine. The rest has been a disaster. This all started the first week of August, so they would have plenty of time to get the work done before winter...so we thought. Instead the installed the boiler incorrectly, causing it to make loud noises and not actually provide any hot water. After calling five times and having two missed appointments, they finally sent out a plumber who informed us that it was so badly screwed up, an entire crew would have to come out and fix it (which they eventually did, two whole weeks later). It took three people nine hours (!!) to fix whatever they did wrong. Now on to the radiators. Several were backordered to the first week of September, obviously not their fault. Once they called us to say the new radiators were ready for installation, they couldn't "fit us into their schedule" for three more weeks! When they did show up, we found one radiator completely missing, two ordered in the wrong finish, and several others that couldn't be installed because they didn't have the right parts and weren't sure how to get them (WHAT?). And, this is a minor issue compared to everything else, but they ask you to pay as you go, so every time someone shows up they want to collect money. Multiple times we've asked to see an itemized bill so we know what all our payments have gone to (this is a large job and we just want to keep track of everything), but we still have yet to see a single invoice or receipt of our payment. Which brings us to today. We're not currently on their schedule at all. Half of our radiators are installed, but none are active on the system, so we have no heat. It's early October, and the temperature tonight is supposed to reach 35 with a frost warning (which is one things for my husband and I, but we also have three kids under the age of 6). We've called multiple times the past two days and no one will call or email us back to tell us when we are actually going to have heat. I'm extremely close to reporting them to the BBB and calling a different company to finish the job so we can stay warm. I wouldn't wish McQuillan on my worst enemy."

"Johnathan listened well and was attentive to our needs. His quote was done quickly and was a good price."

"Small business is defined by their ownership. Ownership determines leadership, accountability, and service. It's pretty straightforward when things go right. The company is defined by how they handle difficult situations. Without going into great detail, there was a good faith mistake made. As soon as Robert, the owner of the company, was made aware of the situation, he immediately called, took responsibility for the situation and rectified it. He was professional, a good listener, and insightful in his responses and solutions. As far as the company is concerned, the estimates are accurate and thorough, the electricians are prompt, courteous, neat, and knowledgeable. Every company has weaknesses, but overall this is a strong company and I would highly recommend them for your electrical project needs. Frank R."