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"Initially, things went great. They were responsive on the phone and had all the paperwork my building required to start the work. There was some initial discrepancy in the scope of work but I take some of the responsibility for that since I wasn't double checking the exact wording on their estimate which was different from what we discussed in person and over the phone. Also, I never saw the main contractor I initially spoke at my job site. He should've been there to monitor the work and check in with me to see if the work was looking close to what I asked for. I told them from the start what I wanted and even showed them pictures of exactly what I was going for, the results were far different. They seemed to cut corners and take no pride in the work they completed. The bathroom work they did was so bad I now have to completely redo it. There are huge gouges in the floor. Throughout the apartment, the stain essentially looks like a bad uneven paint job. They even got it all over the baseboards. They clearly did not polish the floors enough because its rough everywhere. I paid over $10k for floors that look ugly and now there is nothing to do but cover them up with area rugs. Also, some of my personal supplies were missing but they did compensate me for it. UPDATE: After discussing my dissatisfaction with the results, NYC Stone care did try and figure out a way to make up for it and I appreciate their handling of the matter."

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"This is the third time I have used Champion for a major job, and I couldn’t be happier. We had water penetrating from the wall and floor of our garage, and finally decided that it was coming up through the concrete. The garage floor was 80 years old and only an inch thick. I worked with Danny on a scope that addressed the garage floor, the rear concrete deck, the sidewalk, and also provided painting and finishing in the garage. He was very patient while working out the scope and cut back or found much cheaper solutions for parts of the job. As usual, during the work Danny called me every day (how often can you say that about a contractor) to let me know the status or check on decisions. He recommended a more durable screen door replacement and he also replaced an existing light fixture at no charge. We identified some additional drainage problems that contributed to the leakage, and quickly agreed to an expanded scope to cover drain repairs at a reasonable price. His crew were extremely considerate, timely, reliable and knowledgeable. All of his recommendations were solid, and he worked hard to accommodate our budget. Where he couldn’t, he was absolutely correct in recommending a slightly more expensive solution to address unexpected conditions. Today we have a watertight garage (which I thought would never be possible) that is clean, painted and useful. We were able to park our car in it, avoiding a major snowstorm, for the first time in ten years. Heavy rainstorms have not produced water inside. Danny is trustworthy and reliable and we are pleased with the work of each member of his team."

"We were very pleased with the job performed. Helio's team expanded and renovated our small master bathroom. We took out a large closet and converted it into our shower. Once started, they worked quickly and efficiently. We did have a few small hiccups, namely using our garage to cut tiles and mix thinset, which created an exorbitant amount of dust coating my tools, bikes, and anything else that was stored in the garage. We also had an issue with the cleanliness of the home after some of the workers left, however, after we brought it to Helio's attention, he made sure to tell the team to do a better job moving forward. Contract was a little confusing, so I would encourage many questions to clarify things ahead of time such as timeline for selecting certain items, confirming when the next payments are due etc. All in all, we're pleased with the project and how it turned out."

"Eduard did a phenomenal job repainting our old wooden kitchen cabinets. He cares a lot about his work and is a true professional and master of woodworking, which was important for us. You can see this from his portfolio. Easy to work with, responsive, and of course really nice outcome- overall great experience."

"C&C completely gutted and renovated our hall bath and partially redid the master bath. The work included repair to downstairs ceilings, painting, as well as replacement of numerous doors, and replacing hardware in other rooms. I cannot say enough good things about this company and crew. They did impeccable work, were patient and helpful when materials delivered incorrectly and immediately helped us figure out solutions that turned out better than our original plans. They were respectful in our home, did amazing daily cleanup and the end result exceeded our expectations, which is not easy to do. Their estimate was spot on, no up-charging or hidden costs and the job was finished two days earlier than estimated. C&C will be our first choice for all our future renovation plans!"