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"Thank you very much Fernando and son for the work you did for me, very good work, I recommend them, very responsible, they installed my wooden floor almost 1000 feet in the city of San Bernardino, I am very grateful."

"Do yourself favor and do NOT even consider hiring Carpet Wagon, dba "Payless Kitchen Cabinets and Bath". I hired them to do a renovation of my bath and kitchen. I gave them $1000 deposit to get the job started. Afterwards, the salesman (Anthony Wright) passed me off to a bathroom project coordinator (Shery) and a kitchen project coordinator (Daphne). Both women seem to lack basic job knowledge (did not know what "floor moulding" is), and they both have poor business etiquette and weak communication skills: missed, canceled, and late call appointments, condescending and cavalier about my concerns. This was apparent after just one phone conversation with them, and I cannot trust them to coordinate all phases of the renovation. Also troublesome was that I was told that the project coordinators would not ever come to my house. Instead they would oversee the job by phone and I was to text them pictures. This is not acceptable to me. The salesman originally told me that there would be a manager onsite. Also, I learned that the timeline for each project was misrepresented by the salesperson. Instead of 7 days, the bathroom would take 7 weeks. Instead of 21 days, the kitchen would take 3 months. Very soon I found out that Payless Kitchen Cabinets & Bath wanted additional deposits of over 50% of the total cost for the entire job prior to sending someone out to take measurements, order any material, or perform labor. I may not know a lot about construction, but I do know that payments should never get ahead of the work. All things carefully considered, I decided not to proceed with Payless Kitchen Cabinets & Bath. I reached out by text, phone, and 6 emails were sent without a reply. I finally ended up speaking with Caroline Sakayan (production manager). She didn't want to hear about my experience and did not care about any of my concerns. She was very arrogant and argumentative. Despite no measurements taken, material ordered or labor performed (job hasn't even started), she told me that she will not be refunding the deposit. I feel this is highly unethical, especially under the circumstances and their bait and switch tactics. This whole ordeal has caused me so much stress and aggravation. Now they have me wasting more of my time because I need to fight them to return the money that they are so pathetically trying to keep."

"Everything was going fine at first and as the project moved along Mr.Baez would find ways to shortcut the job. He even sent in teenagers to paint the cabinets with a result of overspray. I have cabinets splitting, paint from cabinets coming off, he doesn't do complete cabinets and puts a small thing piece of board on top pretending its complete (you can see fallen wood piece), cabinet around refrigerator is crooked and not straight, molding around cabinets is turning a slight yellow maybe cause of glue. Flaws everywhere. He always came up with excuses. He even blocked me from his Instagram when I expressed my concerns and when he would be coming to fix the problems. We don't want anyone to experience the poor workmanship and LIES of Mr. Yosef Baez. Don't let his pictures deceive you."

"I had a quote within 2 days. My card was declined by by bank and I had to approve the amount, that was thee only delay I had and it was my fault. I had to make a few adjustments to my order, and I was requoted at least by next day. Shipping confirmation came after the weekend, and I had trim pieces actually arrive before I received my shipping confirmation. Shipping actual flooring to me was curbside, I would have paid a bit more for the company to place in my driveway if given the option. Everything was palletized securely, and everything arrived without defects. Pricing came in better than expected, and better than quotes I received from other companies. Great experience, I will definitely be a returning customer."