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"I got a good price for excellent work. The work was done within the time given and the work crew cleaned up after themselves. I am more than satisfied with the job done."

"Be Aware!!! AVINA killed my TREE and they DENIED it. We had a very nice big Brazilian Peppertree in our front yard (see photo #1). On 2/13/24, Fidel Avina from AVINA Tree Service trimmed the tree. A couple weeks later, some leaves started turning brown and drying up. Unfortunately, the Peppertree died completely in late June when all the leaves turned brown and dried up (see photo #2). I was told by a second tree company that my tree died because it was trimmed too much and also the chainsaw they used might be unclean. When I called AVINA Tree Service to take a look at our Brazilian Peppertree they trimmed, the first response I got from Chris from AVINA was Your tree was sick before we trimmed it. This excuse is not even logical. Fidel Avina and his team never told me my tree was sick before, during, or after the end of their tree service when I paid him $370. Our tree was very vibrant as shown on the photo before they trimmed it and I have confirmed with a nursery that a big tree will take years to die if ità ¢ s sick. Chirs kept telling me that he would send someone to look at our Peppertree again, but no one showed up. It was not until 10/7/24, that Fidel Avina showed up at our house to talk to my husband. He told my husband à ¢ it was your wife asking me to cut it smaller Yes. I asked him to cut it smaller. Isnt that the purpose of trimming? However, I did not ask him to kill the tree! The Peppertree would not need trimming if it was not big. I thought AVINA was licensed to do the tree trimming service and he claimed he has been a Tree Arborist for 20 years. To my knowledge, to become a certified Arborist in the state of California, you need to pass a written test after being in the Arboriculture field for a minimum of 3 years, but he blamed the paying customer for his own mistakes! To move forward, my husband offered to help with half of the cost of a new tree (so we can choose the tree we like) but Fidel asked my husband to also cover half of the tree removal on top of the cost of the tree. Lets be honest here, we went to a mainline Nursery with 9 locations in Southern California, Moon Valley Nurseries, in order to find out how much it would cost to replace our full size Brazilian Peppertree with a new one. The total cost was $19,334.35 with the Peppertree alone costing $14,999. We did not ask AVINA for $19,334.35 (see Photo 3) to replace the Brazilian Peppertree they killed. For less than $2,000, they should be able to remove the dead tree and plant a new younger tree than our now dead Peppertree. It is unbelievable to me that Fidel even asked my husband to pay for half of everything on their own mistake! I believe AVINA should first refund me $370.00, for the tree trimming service they failed at. After that, AVINA Tree Service can then talk about how to come up with a compromised solution with a younger tree."

"Courteous, professionals who are knowledgeable about landscaping design and maintenance. Would highly recommend them."