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"Professional"

"Artie was quick to respond and setup an estimate for the work needing done. After a price was agreed to and the job changed up from what was initially expected, everyone was quick to accommodate the change in job needed. Everyone in the company was pleasant to work with and I highly recommend calling them up for an estimate and to help complete any plumbing job. Thanks again!"

"I am very impressed with the work that was done to my kitchen."

"Actually, the young man from Outlook who called me did not come, because a company who happened to be in my neighborhood came and fixed the problem. It was more minor than I realized. But Outlook sounded like a great little company to call, and I will keep him in mind for the future."

"Tri State was prompt—they had a tech out within hours when our 20-year-old HVAC broke down. The repair estimate was $800–$1,200, and they also sent a salesman, Mike, to discuss replacement. Mike was courteous and knowledgeable, but, when we sat down to review the quote, the sales process turned into a bad car-buying experience. They started at $34,000, then "discounted" to $29,300—$10,000 -$12,000 higher than other quotes for the exact same unit. Even factoring in their warranty, they remained $8,000–$10,000 overpriced. Mike also claimed they were a four-generation family-owned business, but I later found out they’re owned by Sila Services, a Goldman Sachs private equity firm—which feels misleading. To their credit, canceling was easy (though I hadn’t signed a financing agreement or put money down). Bottom line: Get multiple quotes. Their pricing was excessive, and the sales tactics felt manipulative."

"It is my pleasure to review DMV kitchen and bath. They did an outstanding job from conception through to the last details in finishing an extensive series of renovations - complete kitchen tear-down and renovation, master bathroom and closet teardown and renovation, two bathroom complete retiling/renovation, building two new rooms out of a very large basement, and replacing two forced air HVAC systems - they managed all aspects including proper construction permits. They did high-quality work at a very good price. They did an outstanding job with the work, with high attention to detail. Their communication was very strong from beginning to finish, their initial plan recommendations were excellent, they made several recommendations to not only make the job better, but also make it more cost effective along the way. They were reliable and consistent, and very genuine, "real" people. I have to imagine there will be very high demand for their services. I can’t recommend highly enough. Very timely, excellent communication, quick and high-quality professional work at a competitive price."

"They did an excellent job. I liked it very much and I am very happy with their service. They really cared for customer. I strongly recommend EJays to others."

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"Cabinet Restoration Co is top notch! It was a very pleasant and easy experience for me. I would do it again in a heartbeat! I wish I could rate it 10 ⭐️! Pete gave me great choices for cabinet doors, moldings, etc. while other companies gave me only one choice. Each door lines up perfectly using the best hinges. The installer, Steve, took his time and created a magnificent look. What an excellent, professional artist he is! He is very talented craftsman and I trusted his judgement 100%, since he has many years of experience. I cannot rave enough about the skill and craftsmanship of my new kitchen! If you choose another company you are making a big mistake. I promise that you will have absolutely no regrets and it will be worth your wait! I promise you that!"

"UPDATE: My previous review still stands from a couple years ago for that specific plumber only - but my most recent experience has been a nightmare. Will never recommend this company ever again. They definitely have changed since my last experience. Not only did the plumber they sent (12/9/24) not do anything to make any effort to clear a clog ( I won’t be petty and provide a name, even though I should) - after signing agreements and I asked if I should pay now -he said I probably should so he could get started - I know I should’ve just sent him on his way, but wanted to get this fixed (astronomical for what was -or in this case wasn’t done- and was told that prices had gone up a lot since my previous experience). He also had to inform me that normally they send the new guys to do this type of work ( implying unclogging drains was beneath his “expertise “). Then proceeded to tell me he was convinced it was a collapsed drain (after snaking the drain for less than a few mins)and that I probably had water flooding under the foundation said he needed to get a hold of their camera guy to be sure - he went to his truck to call him came back in, about 20-25 mins later to tell me he couldn’t get a hold of their camera guy and left a message for him. He then said he would try one more time with the snake - did the same amount of effort as the first time and said we would have to wait until he could get a camera down there and that we would have to let the drain dry out a bit so it would probably be the following week. Packed up his stuff and said I should call him in an hour to see if he heard from the camera guy (why should I do the calling for follow up??) When he left, he seemed to struggle backing out and damaged our lawn (have security camera footage). I called the company the next day and was sent to voicemail (left a message that said I had some concerns but didn’t leave a lot of detail) and was told that I should hear from someone that day - I did not. Called the next day and was told by the supervisor of the phone people that the phone person should have told me it was 24-48 hours before a manager would respond and she would not allow me to speak to anyone else. I did not hear back from anyone in 72 hrs, so I called back and then was told that the manager was out (conveniently). I gave up calling them and called another plumbing company who fixed the issue in a short amount of time (no collapsed drain, just a good ol’ clog). Decided to call Len the Plumber one more time ( 12/23/24) 2 weeks AFTER my original call and was told that there was a note in my file that said the mgr did call 3 days prior to this call (there had been no conversation or missed calls or voicemail received by me - so either he called a wrong number or this was a lie) and in the notes the mgr (Brian, I was told by the phone person)stated that I was told about the pricing and that was it. Not sure where he got his information of what he thought my issue was, since I didn’t leave a lot of info when I spoke to the phone people other than it was frustrating to be told I would get a call in 24-48 hrs. This last phone person said she would send an email to all managers with my concerns and would hope someone would assist. No response. (12/28/24). Think twice before using this company. It has changed ownership twice since the original owner- history has shown as ownership changes in companies , so do priorities and not to the benefit of the customers."