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"I am writing to formally express my deep dissatisfaction with the recent retaining wall replacement project completed by John Krause Construction (JKC) at my property. After reading positive reviews and receiving an estimate that, although over my budget, seemed reasonable for the work involved, I made the decision to hire JKC. Unfortunately, this has proven to be a significant mistake, and I am left extremely disappointed with both the quality of work and the overall experience. Here are the main issues I encountered: 1. Unprofessional Behavior: The crew exhibited unacceptable behavior while working on my property. Not only did I witness them disposing of bodily fluids on-site, but they were also disrespectful and dismissive. when I raised concerns no response was received. I now smell urine when entering and exiting my garage. 2. Unresponsive Ownership: I have attempted to reach out to the owner multiple times to address these concerns and resolve the issues, but my messages have been met with silence. This lack of communication is incredibly frustrating and has only added to my disappointment. The owner refused to speak on the phone since the owner was made aware of the call being recorded. 3. Property Damage: During the construction process, my property was left damaged in multiple areas. This included e.g., landscaping destruction, equipment damage. Personal crew members vehicles being driven through my yard leaving deep tire marks damage. 4. Subpar Quality of Work: Despite the high cost of the project, the final result does not meet the standards outlined in the estimate or contract. No proper grading was completed. Every time it rains pools of water sits in front and behind the wall. The response received was. “we have passed all inspections.  There will be some water pooling while it is settling still. Plus the fact of the hard rain today, it will happen.” The wall has been completed for 2 months. Given the extensive problems, stress and anxiety I have faced. I do not recommend John Krause Construction."

"It is a pleasure for me to provide feedback on this team! Wow!! I don't think I've ever seen such commitment to excellent work and excellent service! I wouldn't recommend another company to do pavers, concrete, or landscaping work. The attention to detail was absolutely amazing! They transformed the front and the back of my home with beautiful pavers, hand cutting each piece and laying each one of them so symmetrically. I've had at least half a dozen neighbors stop in to see their work and ask for a business card! And the clean up...my goodness. Each day they wrapped up everything, put tools away, and keep everything so tidy and clean. I really appreciated that. No mud and dirt everywhere...it was incredible! During my consult, I shared my vision with Jose and his team created the design for the back patio, the walkway, and a new front porch. I trusted his expertise and wow - it is so beautiful. They understand your investment and they deliver quality materials, quality work, and a strong commitment to make customers happy. I could not be happier as a customer and would highly recommend them if you are considering work for your yard! They transformed my Dad's property too - gave his yard a HUGE face lift with incredible landscaping as well. They are beyond a 10 in my book!!"

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"Great, as soon as they identified that the breakers were not the problem he identified the circuit that was in a matter of minutes. Surprised the h*** out of me because if the breakers are not the problem this is going take some time to run down what the actual issue is. Not so, once the problem circuit was identified Ross's team began to fix and replace all damaged components. I am extremely pleased and will contact AEECO again if I have any other electrical issues."

"DO NOT DO BUSINESS EITH THIS ORGANIZATION. They do not demonstrate honesty not integrity in dealing with customers. Bought a dishwasher with the "promise" that if it didn't work I would receive a full refund. Installed it, didn't work. The pump had frozen and broke the discharge valve. Uninstalled and returned on 1/14/2021. I was told that they had no cash on hand. Wrote me an IOU (carbon copy receipt that they retained) and said that someone would drop off my refund the next day.I made sure my address is written on the IOU. Nothing. Went to their location 3 TIMES, no money, someone will drop it off next day. Nothing. Called on 1/22/2021, again had to give my address and was promised that they would mail. Nothing. Called today 2/1/202, still not mailed and ask what my address (still written on the IOU) and asked that someone meet me at the Benzie County Sheriff's office to discuss fraud. Suddenly, they were interested in paying, but, still needed my address so they could mail. Gave 1 hour to drop off before I seek intervention. Finally dropped off the money. Do, if I hadn't forced the issue would they ever had paid? VERY FRAUDULENT ACTIVITIES. BUYER BEWARE. RECOMMEND AVOIDING THESE PEOPLE ALL TOGETHER. NO HONESTY, NO INTEGRITY IS VERY APPARENT."

"Quick response. Quick, efficient removal of shattered safety glass and replacement. Bit more cost than anticipated, but results very good."