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"Work done timely and cleaned up as promised"

"The owners of Countryside Heating & Cooling completely lied about the Labor and Warranty for our HVAC System. During the sales process, the owner himself promised 5 years of labor, including 10 years for parts and service. They are not honoring that claim. At first sign of an issue with the system within days of installation, they stated that the system only had a one year labor warranty. We had to go back and forth countless times before the owner finally agreed to that. They also stated after the system was sold and installed that in order to keep their labor warranty, we would have to purchase an expensive monthly service plan to keep the labor side of the warranty. This was never disclosed in any documentation, or by word of mouth prior to or during the sale of the system. One year later, sure enough a part of the system is already broken and they refused to service it without purchasing their expensive monthly service contract, and the owners have not responded to any of the requests we have made for service. They also stated that in order to keep the parts warranty, we would be required to pay this service or Bryant corporate wouldn't honor our parts warranty. I called Bryant Corporate and opened a case with them. Both the initial rep and the rep escalation Manager assured me that was 100% untrue what Countryside stated, and my warranty was valid regardless of Countryside's demands for 'professional HVAC servicing'. I wouldn't recommend this company to anyone, even their own electrician during the install stated multiple times how their owner would consistently embellish the extend of the electrical work required. They don't even put any guidelines in the quotes for you, it's just the products and prices. Do yourselves a favor and go with a reputable HVAC company, not Countryside."

"This is the most outstanding company I have ever done business with. We had them help repair water damage. From the constant communication to the professionalism of the cruise I can’t say enough good things about this company their work and work ethic are top notch."

"It has been 1 year 5 months and 9 days since we officially started working with UB Hardwood and have now finished replacing floors in our kitchen, dining room, and entryway. This “one-day” project lasted much-much longer than the one-day which was quoted. This is one of several reasons to write this review. We chose UB Hardwood for two reasons: 1) UB Hardwood was recommended by the company that remodeled our kitchen and did phenomenal, fantastic, amazing job; 2) we were hoping to have an equally satisfying experience with this recommended installer. After we signed the agreement and payed 60% of invoice the “fun” has begun. The installation was scheduled about a month into the future. We were told it would take 1 day to install Adura Flex with grout. We heard nothing from UB the week leading up to the installation. So the day before the scheduled install date, we called them to see if things were still on-track. We were, at that time, the install would start at noon on the day-of. At 12:45 p.m. the day of installation we were still waiting (no communication from UB Hardwood). At 1:15 p.m. the installers finally showed up. They decided to install the new floor without removing the old one. They didn’t remove the trim (which we paid for), but rather cut it and did it very poorly. Then the glue was poured and installation begun. At 7:30 p.m. they were still working – clearly rushing – and still insisted they would be finished. At 8:00 p.m. they said they were done for the day and would be back tomorrow. As a result they didn’t clean the grout, off the floor surface, which on the package said to clean immediately. The next day they finished the installation, but the mess they left was enormous. After washing the floor 5 times to remove the dried grout (on hands and knees, with old mop, with a new mop), we gave up and called UB Hardwood. They ordered a cleaning solution (it took a week for it to arrive), which helped to clean the grout quite a bit, but not completely. Then the glue started to pop-up through the grout. The glue seeping through the tile seams was a continuous issue for the short life of the floor. Instead of installing a tile-matching stair nose, for which we were charged $78, a cheap metal one was installed. It was cut crookedly, with rough edges, attached with both re-used old and new screws. This was fixed eventually. And we thought we were done. But in about 6 months the grout started to crack. This was attributed to the defective floor and our bad luck. A claim was entered. Mannington satisfied the claim and we started everything allover again. We selected a different product because we couldn’t deal with the grout and glue again. Initially, even the 2nd floor was supposed to be a one-day installation. In early May, we scheduled our installation and at that time, they finally admitted it would be two days - July 6 and 7. On June 30th, 13 out of 16 boxes of flooring were delivered to our house. The other 3 boxes and stair nose didn’t make it. On July 6 around 1:00 p.m. we were still waiting for UB Hardwood and there was no communication. So we called. We were told that our installation was rescheduled to July 7-8 and they forgot to tell us. Nobody even asked us if were able to accommodate these changes. The second round of installation begun. We were getting different messages about the floor removal – if defective Adura was going to be removed or both old floors, or both old floors and plywood. How this was not articulated and clearly decided upon in advance, is unknown. , Ultimately both the defective Adura, previous old floor, and plywood were removed. Day 1 ended with our kitchen, dining room, and entry way in ruins with the removal of both floors and staples all over subfloor. Day 2 this was taken care of and installation of the new floor began. Again, due to poor communication and mixed messages from UB Hardwood, we expected a new plywood to go under the new floor. Sorting this out took several hours, meanwhile the installers just left and we were left with unusable kitchen/dining room for the entire weekend. On Monday the installers showed up again, with the missing stair nose and last 3 boxes of tiles. The stair nose was wooden, not vinyl as agreed upon and we got on the phone again. The floor was finished (without a new layer of plywood). Two weeks later, the proper stair-nose arrived and was installed. We were left with the aftermath of damaged trim, poorly installed shoes around our kitchen cabinets, and damage to the $30,000 cabinets from previous kitchen renovation . We chose to repair the woodwork ourselves as we couldn’t stand the idea of working with UB Hardwood any longer."

"Sunflake did a great job getting my 1940s home up to code for rental certification. They had great suggestions to keep it affordable and everything turned out great. Would highly recommend."