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"Very Nice Handyman"

"I was having a problem with my heating. Bill came into our office and was able to diagnose the problem and fix it. Bill was prompt and very professional."

"From start to finish my experience with Supreme Comfort was great! They made sure to explain everything that was needed to get my system up and running and gave me tips on how to keep up with it. From a person with little HVAC knowledge this is very appreciated. The tech was very professional, personable and nice. I will be referring Supreme Confort to all my family and friends!"

"Unfortunately our experience with Ray was not a pleasant one and this review is being posted to make sure people are aware of the type of work he provides.  We hired Ray on February 03, 2025 after walking him through our home and showing him the work we wanted done prior to us moving in. The requested items were to:  1. Paint the inside of the house which he quoted us at $1000 2. Replace baseboards throughout the house for $500 3. Remove double doors in the master bedroom that led to another bedroom and close up that space for $10004. Install kitchen cabinets for $3000 5. Do some work on the patio such as paint and trim for $500.   The total came in at $6000, this price was for labor only. We agreed we would provide all the materials he needed to complete the work. He asked for a deposit of 50% but we ended up giving a deposit of $2500 in good faith to begin the work. Two weeks into the contract, we noticed that the work was not getting done as quickly as Ray had promised he would have it completed. We had given Ray a key to come in as needed since we weren't living in the home yet. However, we found that he sometimes wouldn't show up to the house and we would have to reach out for an update. He had gotten sick but he said he would work over the weekend and at night if need be in order to have the work completed by the time we needed to move in. We gave him the benefit of the doubt and continued to work with him. The following week we again saw very little progress, when we asked for an update Ray was reluctant to provide one. We informed him that we would need some communication in order to reassure ourselves that the work will get done. 3 weeks into the contract and the only work that had been completed was a closed off wall, some paint in the 3 of the bedrooms and the 4th bedroom was mostly untouched.  In order to speed things up before our move in, we hired another contractor to start on the kitchen (line item #3). We informed Ray this was happening and listed out what we needed him to complete before we moved in. He agreed but once again the amount of hours he put into his work were minimal, he would show up for 1-3 hours a day. He also started to take some of his tools home, saying he didn't need them to complete the work he was doing on the home.  Over the weekend of March 1st, we ended up moving in with some of the bedrooms uncompleted. We spent the weekend painting part of the house we would be occupying so we could move our things in without getting paint on them.  Ray showed up to work and started to paint another part of the house but the following day (a Friday) he didn't show up. We texted him if he was going to come to the house and he responded with a question, asking if it was raining outside, implying it was too humid to paint.  Even though there was still plenty of work to do such as the baseboards and small other items he agreed to do to make up for the fact that we painted 1/3 of the house. This brings us to the week of March 10th, 5 weeks later from the date we hired him and he still hadn't completed line items 1 & 2. He showed up to work the following week, completed 2 baseboards and left after just two hours of work, leaving work uncompleted and took the remainder of his tools without saying a word.  We messaged Ray 2 more times, to try to reach an amicable agreement on the work that was left undone. We asked for a partial refund but the only response we received was that he did other work not listed on the invoice. We asked for him to elaborate on this work and he did not respond. We also still haven't received our house key.             "

"Hotshot is an absolute disgrace to the service industry. I made the colossal mistake of hiring them to diagnose a simple sprinkler issue. Instead of fixing the problem, their technician broke the main water valve, leaving my entire system inoperable. To add insult to injury, they had the audacity to quote me a staggering $2,100 to repair the DAMAGE THEY CAUSED! They tried claiming the damage was due to normal wear and tear and not their fault, which is clearly a lie as the valve was working perfectly fine before their arrival. As a business owner, I'm appalled by their complete disregard for customer satisfaction and the sheer rudeness of the owner. Rather than owning up to their blunder and rectifying the situation like any decent company would, they offered to inspect the mess they created for another $150, then slap me with the repair bill. This is nothing short of extortion. I implore anyone considering using Hotshot to reconsider. Do not fall victim to their fraudulent practices. I'm forced to pursue legal action to right this egregious wrong. Hotshot, you should be ashamed of your business."

"Professional and always done right."

"We contracted Outdoor X-Scapes for a new pool build, plus landscaping in the back and front yards of our home. Our designer created a beautiful design for us and within our budget. We were so excited to start our dream backyard. After we made our initial deposits, things seems to start quickly. Within a few weeks the construction on our pool began. In the end of October the excavation was completed and the rebar and installation of the plumbing and electrical began. Little did we know, we didn't fully pass our 1st inspection because the conduit for the wiring was not to code with the cities requirements. We were not home at the time of the inspection and were not aware of this. The company apparently missed it as well. The shotcrete was installed around Thanksgiving. Our designer called us shortly after and advises us that he "forgot" to write the pool cooping in the contract! He tells me that we have to do a change order and not to worry, because while we have to pay for it, he is going to pay us back from his commission. Yes this man promised to give us our money back basically out of his paycheck. Okay, I say, everyone makes mistakes and I don't get angry or upset with him. I agree to the change order. After the shotcrete, our pool tile was installed. Unfortunately we were not home the day it was installed and when we got home we were surprised to see that it was not what we had picked out. Why? Our designer had told us to pick "any 6x6 tile" from the National Pool Tile website. So we did. We provided him the information and thought that's what were getting. Nope! Apparently the tile we chose was an upgraded tile. Instead of contacting us and letting us know and offer us the option to choose something else or pay for the upgrade, he thought he would pick something close for us. We chose a teal and sand colored tile, because we wanted a more beach or tropical feel... We got ROYAL BLUE. Not only did he pick it for us, he lied to us about it, until we confronted him face to face and he finally admitted he was afraid to call us! So now we have this royal blue tile that we don't really like but he says to make up for this mistake, he's going to give us an upgraded pool interior at no additional cost to us. We agree. Next they showed up to install our landscaping with a two hour notice! I was already at work, and could not return home. I was surprised because when we signed our contract, he advised us that we would be able to go to the local nursery and pick out our plants and tree before the landscaping install. That NEVER happened. As a matter of fact, he chose our landscaping for us too! What a thoughtful guy! No, incredibly rude and unthoughtful. We have an HOA and only a selective few plants are permitted in the front. He picked a cactus for us, and we have a small child. So clearly this guy has not listened or learned anything about our family after his many trips to our home. I thought, well at least he did listen when I said no palm trees, but we were still shocked that he never consulted us on our plants. I decided be nice and not rip him to shreds over it. So now it's time for final inspection on the pool and guess what, when the inspector returned - we failed. We failed for several reasons. Part was due to things we didn't do and part was because of the electrical wiring conduit not being up to code. As a homeowner we failed because we were not advised by our builder what was and wasn't allowed per the city code. Although if you ask our designer, he gave us a packet with information. He did not. He actually has never given us anything, no packet about safety and city code, no owners manuals... NOT A **** THING. So we find out that because we don't have a pool fence, we need door alarms and we can not have a pet door as it is considered direct access to the pool. So our designer tells us to go down to the Home Depot and get door alarms. Simple enough, right? So we thought. We were lucky enough to still have our original back door (not sliding glass) from when the house was built, so we put it back on and that solved the pet door problem. So we tell our designer that we have addressed all of the homeowner issues. He says they have fixed the conduit issue. We call for another inspection. WE FAIL AGAIN. The Home Depot door alarms are not up to city code either! And surprise the conduit is not up to code still. It is supposed to be 12 - 18 inches deep... it was 1. 1 freaking inch deep. So we remove the door alarms, and head over to the local pool supply shop and buy their door alarms at 3 times the price we paid at Home Depot. Our builder called the inspector to determine exactly what the "issue" is. He advises that the spot behind our pool step is the problem and the conduit should be 12 - 18 inches deep but can be 6 inches if they cover it with 2 inches of concrete. Our designer texts me and says they are just going to cover it with concrete and pavers. I immediately say no! I am not okay with that. I then called the city inspector myself and got the details on city code from him directly. The following day I call the office and speak to the Operations Manager and unload on her about all of the issues I have told you about above. She has no clue any of the tile fiasco, the upgrade promise, the landscaping or any of our frustrations have occurred. She tells me that she is going to have the owner call me directly. He does. He was very surprised himself to find out his designer made all of my choices for me. He too seemed really upset and assured me that we would be in code and that he would honor all of the promises our designer had made to us. The following week, no one shows up to work on the pool. I call the next week and they advise that the electrician said he had fixed the conduit. I say that's weird because it doesn't look like anyone has been here. They call for another inspection. This time the original spot has been corrected, but just a few feet to the left, he finds that again the conduit is only an inch deep. So again we fail for this reason. So I call the owner directly to deliver the news. He again is very apologetic and says he's going to get it taken care of. This goes on for a few weeks to the point where the owner and I are texting and talking regularly and are on a first name basis. The sub contractor that was used would lie to him and say he had corrected when he had never been to our house. I am now working from home daily, so I know when someone comes and goes and he never came on several promised times. Finally one of the superintendents comes to the house and digs the trench for the **** sub contractor!! He digs out more than 12 inches so that the **** sub can do his **** job the right way! He finally shows up after the owner making several calls and gets the conduit down. It only took us 5, yes 5 freaking times to pass inspection. So finally everyone is happy that we can move forward and finish this job... by the way it's now February. The interior upgrade we were promised was installed and they filled our pool. Another sub comes and acid washes the pool and dumps soda ash in it... and no one has been back since. I have been researching a proper startup and I don't think that was done. I have no clue how to program my pool pump, because well I don't have a user manual. The entire experience with this company was awful. While I do appreciate the owner personally addressing all of my issues and concerns, it never should have had to go that far. The designer is a bold faced liar and I am sorry to say that while he did give us a beautiful design, I can never in good conscience recommend this company to anyone and shocker, he never paid us back for the cooping like he promised. What a piece of work this guy is. Long miserable story short, DO NOT HIRE THIS COMPANY. They have terrible communication with you. They do not tell you in advance of when they will at your home working. On each occasion the designer either didn’t tell me that we’d have people at our home or would text me an hour before hand. That’s not good customer service at all. I really feel like we were not provided you with knowledge to care fo"

"Steven was excellent. He was on time, cordial, and fair. I needed work done quickly and I was out of town. Steven showed up, did the work, when he realized I purchased the wrong pressure valve he took it to Ferguson, returned it, and then purchased the correct one. Work was great and he communicated well with pictures of all the work. Would totally hire again for anything around the house."