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"Shortly after I bought my house, my son-in-law was checking out the roof and he said that in one area, the plywood seemed weak - too much give when walking on it. We had a person from G&G come look at it and he agreed that it didn't seem right. A couple of guys were sent out to inspect it. They removed a few shingles and then put them back and said nothing was wrong with it. They added no new wood or shingles. I received an invoice for $1200. When my daughter called to ask why it was so high when they barely did anything, she was told they would lower the amount and send a new invoice. I never received a new invoice. I was worried about this coming back on me for not paying so I called the number that I found on my estimate. The person that answered the phone said that the guy who had originally looked at the roof was no longer working there. When I explained the whole situation, he said that I should let it go and not worry about it. I told him that I didn't want to have this come back on me later. He said he would go back to the office and see what is up with it and call me back. He never called me back. But I was not letting this go until I was sure it was settled. Instead of returning my call, today a guy from G&G rang my doorbell. He told me that the cost had been lowered to $900. I told him that I didn't agree with that amount, but I would pay it if they could send me an invoice. I had already called their office. All I needed to know was how much I owed. I didn't need a visit from someone repeatedly ringing my doorbell and causing my dog to bark. This should have been a returned phone call. I mentioned that I had trouble understanding the guys that were here removing the shingles because they couldn't speak English. He then called me a racist. I told him that I am not a racist and I have Hispanic people in my family. I merely was saying I couldn't understand these two guys."

"Very reliable, timely, and professional! Grateful for a smooth process and happy with the outcome! Thank you, Bay Florida Builders. The Langston’s truly appreciate you and your hard dedicated workers!"

"I hired them to fix a leak in my roof. The leak was between the flashing and the chimney. They came out and made the repair and I paid them however now not only is there a leak still at the chimney, there is also a leak at one of the nails where they replaced shingles. I’ve called them to get them to come back out and I sent them pictures/videos showing the leaks but they won’t send anyone out to fix it. Waste of time and money."

"My mother hired Comfort Cover Systems to replace the roof on her home in Sarasota after Hurricane Milton. While the roof replacement itself was completed, their workers caused significant damage to the lanai carport roof by walking on it, which resulted in buckling and structural issues. Instead of taking responsibility for their actions, the company has repeatedly tried to downplay the damage and shift the cost of repairs onto my mother, a senior citizen. Despite multiple follow-ups and visits from their representatives, their proposed "solution" is completely inadequate. They cut off protruding screws and offered to paint over the damage, but this does nothing to fix the underlying structural issues or the buckling they caused. To make matters worse, their response tried to blame the lanai’s condition on pre-existing wear and tear from the hurricane, even though the damage was clearly caused by their workers during installation. This attempt to avoid accountability is both insulting and unprofessional. When we informed them that we would withhold the final $12,000 payment until the damage was resolved, they responded with vague promises but no real action plan to repair the roof. They also made communication unnecessarily difficult by asking who the "decision-maker" was, despite being told multiple times that all correspondence would go through me and my mother. A reputable company would stand behind their work and resolve such issues promptly, but that has not been the case here. I strongly urge anyone considering Comfort Cover Systems Inc. to look elsewhere. If they damage your property, you can expect excuses, deflection, and an unwillingness to take responsibility. My family is now left with no choice but to escalate this matter to the Florida Department of Business and Professional Regulation and the Florida Roofing and Sheet Metal Contractors Association. Save yourself the frustration and find a company that values its customers and takes pride in doing the right thing."

"Very well. Professional and courteous."