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"Anchor Iron railings were installed with excellent work, looking great! As a superior professional family business, we're impressed. Our purpose of being able to walk with improved balance, using a cane while holding each railing, was a helpful blessing!"

"Horrible communication. Delayed work for months which cost us a lot of money. Brandon and Detailed by Design are not upfront about costs and their ability to complete projects on time. We met with the owner Brandon to address all the issues and finally agreed to a resolution which would have still been a loss to us however he reneged at the last minute and did not pay to replace the old furnace he tried to pass off as new. If you choose to use this business, check all receipts on "new" appliances they say they installed. We reported this business to the Department of Labor because of the shoddy work in installing the furnace and because the furnace was old when we paid for a new furnace. The dept of labor confirmed they were not licensed to install the furnace. We paid for a new furnace ourselves and a licensed contractor to install it. Overall a lot of issues and an absolute nightmare. We are still working on recouping some of our costs from this business."

"Very well, they figured out a way to do it less expensively. Looks great!"

"I called and asked a question about posts holding up my back deck, as to what needed to be done with them before they were covered up partly with dirt. Troy got back to me within minutes with a text explaining what was needed depending on what kind of posts they were. Then he informed me he was booked up for the rest of 2018. You can bet I'll contact him again if I need to do anything with the deck next year. I was impressed that he got right back to me even if it wasn't going to mean business for him."

"I requested a tree removal, the response was to provide a quote based on my unexperienced visual estimation. There was good communication up until the day they were supposed to show up. The day we agreed to do the work there was little to no communication (despite my messages) with no updates on what is going on. I asked the following day to see what the plan was (gave them the benefit of the doubt, things happen); the response was "I showed up yesterday and the tree was bigger then we expected, we want 3X the price we quoted". 1. If you are going to quote site unseen you should hold up to your commitment. I didn't force you to quote without coming out to look at the tree, I provided my best guess on size (its not a 90' or even a 40' tree). 2. If you show up to look at my property, come talk to me and discuss your concerns. 3. Expect a honest review of your (un)professionalism"

"I will acknowledge that it was a bad year for storms and my repairs were not as significant as others but, once the contract was signed (July 27th) it felt like they had fallen off the edge of the earth. I hadn't heard from them for more than 6 wks for even an update as to when I might expect the work to get started. I was told that it was 'too hot' to do the roof and Sept would be a better time to do the job.Did they expect that I just fell off the turnip truck) I started calling as to when I could expect to have the job started/ Multiple VMs were left and went unanswered. Then in mid Oct. a trash bin showed up, shingles were delivered. The crew just showed up one day.. I could not converse with them as they didn't speak English. The clean up was poor at best. I had 2 tires with nails in them. When mowing the lawn. nails were being spit out. I had concerns about how the shingles were laying on the front roof and the damages to the gutters. In broken English I was told that the raised shingles were normal and over time they will lay flat. The gutters were repaired with a can of spray paint. Multiple VMs went unanswered. I started leaving voice messages to try and pin down a time frame as to when to expect the siding to be completed. Mid december, I spoke with the production lead, Eric. I expressed my frustration and anger at the lack of communication. Many 'I'm sorry and 'we're so busy' responses were given. Eric told me that I was on the schedule the 4th week in Jan. That week came and went. I started calling and leaving vms daily. The work crew showed up early Feb. It took them several days to complete siding on one wall. They didn't do clean up until they were done. I have a dog and 4 children that play in that area. As they were finishing, I noticed that the sample piece of siding that was removed in July had still not been replaced. Daily vms (total of 7) were left with no response.. I was finally able to get an office person to answer the phone on 2/12. I was told it was too cold to replace it until 2/14 when it gets warmer. Eric stated that he guarantees this. The day has come and gone and no phone call. (it is all of a 2 min job) My insurance company has asked me on 3 occasions to get the company to return their calls. Intelligent Design submitted their bills and used the wrong figures for the taxes. As far as I know, that call has not been returned to them."