Get matched with top swamp cooler service or repairers in Minnetonka-beach, MN

"I am a long-time Pronto customer and I’ve been on their annual program for a number of years. I have always had thorough, professional service and have had all questions answered. I recommend Pronto for furnace and air conditioner service and repair."

"If you want it done right, these are the ladies and gentlemen who get it done. Whether it's their water services or their HVAC, they get it done right time and again... Their owner Jeff is hands-on, and it's impossible to articulate how helpful he is! They'll get my business over and over..."

"Our technician was great. He was on time and quickly identified the problem as a leaking refrigerator, which surprised us since we had seen no water by or under the appliance. He charged us a nominal fee since we need to find someone else to repair the refrigerator since the problem is the unit itself and none of the connections."

"The person who came out was pretty good at what he does, but, he did not have the right equipment to fix the job. He had to call a sub contractor who had better tools to take care o f the problem. They took care of the problem and it is working fine now. They also cleaned up very well and nothing was damaged during the work. I would recommend them to anyone. They are one of my favorites out of most of the people I have used for plumbing work. They have always been on time; people are good and very easy to talk to. They are very good to have around which is very important to me. They do great work and do not over charge me for unnecessary things. I am very happy with them."

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"We smelled a gas leak around our stove.  Centerpoint technicians confirmed, but could not pinpoint the exact location because they did not pull the stove out.  (They said it was too heavy.)  They shut off the gas and said we could not use the stove until we got it fixed.  But they could not provide any suggestions on whom I should contact for the repair.

When I called MN Plumbing & Appliance, I was frustrated.  I had already called several other companies -- Sub Zero-Wolf (manufacturers), Wolf's one certified service and repair company in the Twin Cities, a gas pipe installer, and several plumbers -- none of which said they could for sure do the repair, because I did not know if the leak was in the gas range, or somewhere else.  One plumber was too busy, and one plumber, though super helpful, did not think he could pull the stove out on his own.

The receptionist at MN Plumbing & Appliance was not sure they could help either, but she had me call one of the owners directly to ask. Scott listened, and said he probably could do the repair -- so long as the leak was not in the range.  He answered my question about his rates, which seemed reasonable.

Scott was not available until two days later, but when he came over, he got the stove out no problem, and quickly located and repaired the leak, bringing the gas connection up to code.  He is professional and experienced, and I would call him for future plumbing needs.

Everything went well.  No more gas smells, and we can use the stove now. The only thing that I was not completely satisfied about -- though it turned out not to be a huge deal -- was that Scott had told me over the phone that I should ask for two people to come over from MN Plumbing to make sure they would be able to move the range.  I made that request to the scheduler, which is why it took two days to be able to get an appointment.  There was no one available to come with Scott earlier.  But then, somehow, only Scott was put on the schedule to come over to my home.  He was able to move the stove on his own, so it didn't matter.  (And I suppose it saved me money because I then paid for only 1 person's time.)  But if he had been unable to move the stove, it would have wasted all of our time. And, if he were coming on his own anyhow, we could have gotten the stove fixed sooner.

Still, I am happy the gas leak is fixed.  And I appreciated Scott's willingness to try to fix the leak even though we didn't know exactly where it was.


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"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"Everything was great. He took his time to ensure it was installed correctly and explained everything to me. Very nice people. Their answering service isn't that great but it's a small company and worth every penny. I could tell when I met him you could trust these people."

"My father-in-law came over on Sunday night and attempted to patch the leak with plumbers putty and duct tape. We turned off the water to the house just in case. I called early Monday morning to make an appointment, and was told they couldn't come until Tuesday morning. But early Monday afternoon they called back and said they'd had a cancellation and could come between 2 and 4 pm. The plumber called shortly after and said he could meet me at the house in 15 minutes and was there on the dot. He was very pleasant and helpful, knew just what to do, and suggested that if this would happen again electrical tape would work better than duct tap and explained why. I appreciated that helpful hint. He was very tidy, always wiped his feet going in and out of the basement. He replaced a section of pipe and showed me the bad one and suggested causes for the leak, if I wanted to submit this to insurance. The whole job was done in 45 minutes, and I am very pleased with the work and the experience. There was no attempt to sell more than was needed, and I didn't feel intimidated or conned in any way. I would definitely call them again."

"They were sent from our home warranty company. The technician was fine and okay but he wasn't great. He acted very put-upon and acted surly during the repair. He gave the very basic of services and nothing more."