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"Very experience did not follow instruction or do quality work"

"Work was scheduled and completed promptly. Excellent communication & work from beginning to end."

"We are completely happy and pleased with the word done at our home by Tier 1 Home Solutions, LLC. The crew from Tier 1 did a fantastic job replacing our entire roof, and even went the second mile by helping us deal with some rotting issues that were discovered during their work with us. We were not only pleased with the roof replacement, we can't say enough about the clean-up job done by Tier 1 after the roof replacement. Sometimes contractors don't do a great job cleaning up around the home after work has been done, but Tier 1 made sure everything around the house was cleaned up and neat before they departed. We highly recommend the Tier 1 Home Solutions company, and we are grateful for the roofing work they completed for us. It feels great to have a brand new quality roof that looks just great!"

"The “Comfort Specialist”, aka highly trained salesman, Jared Reeves was very professional and informative. He even came to my house on a Sunday to quote a new AC/furnace system, and he answered several texts with additional questions I had before signing the quote into a contract. The contract laid out, in very clear terms, what equipment would be installed and the labor involved. Unfortunately, that is where Jared’s communication stopped, despite his (and Eanes’) promise to make anything that wasn’t done correctly on the install or the equipment, made right. The day of install started early at 8am and ran long to 9:30pm. I was home the entire day, and I checked in several times to see how the progress was going. The installers were great, but I did have to question (and convince) them to replace the drain pan when they informed me they were not going to put in a new one. A new drain pan was included on the signed quote/contract, as the original was rusted in several spots and clearly needed to be replaced. After convincing them to do that, I noticed that the new return plenum and furnace drop which was included on the signed contract was not being done. When I questioned that, I was told that it was not included on the punch order. Jared (the salesman) and I specifically discussed the new return and plenum during his visit, as the inside of the original return/drop was quite dirty and dusty, naturally and perhaps the M-word (moldy). I did not feel the installers cut corners, but the new return and drop box promised by Jared and included in the contact were a hard “no, that wasn’t part of the plan” from the installers. I sent Jared a text immediately to inform him, but I did not ever hear back. The sale was done, and so it seems was he (despite sitting in my dining room with his sales pitch, promising that anything not done right would be made so, on his dollar if needed). I emailed Jared and Eanes Customer Service several times over the next week, and I got zero reply. I asked for a refund of the cost of material/labor on the return/drop that was in the contract and not fulfilled. Updated as of 7/30/2024 All issues have been resolved."

"Eduardo contacted me directly. He was able to suggest a possible solution to my problem over the phone and give me a fair quote. Other companies wanted a service fee just to come out and one was double because it’s a weekend. My leaking toilet was repaired within the hour. Eduardo was respectful and professional. I will call him again for my next plumbing concern."

"Sofia contacted me within an hour of my request and came out late Saturday afternoon to diagnose the problem. We had a serious leak in our water main pipe. Sofia and her team hand dug the trench for the new pipe to preserve our landscaping. The work was completed quickly and professionally at a reasonable cost. We highly recommend Sofia and will hire again."

"Looks great!"

"Super. Very pleased and satisfied"

"Mt. Knight did a phenomenal job on remodeling my kitchen. He was very direct and professional with how things would look and be done. I am very pleased and satisfied with the services he provided."

"I found Shane Nelson on Angi's List. I contacted him about doing an addition onto a mobile home. On Monday January 6 He brought his tool trailer. On Tuesday January 7, after dark, he brought a small load of lumbar and a machine. I paid him $15,000.00 on January 7. After I paid him, I asked him if he was licensed to work in Virginia and he said no. I asked him if he would be able to get a permit and do the job and he told me it shouldn't be a problem. On Wednesday January 8, I called the building office of Virginia, they told me an unlicensed contractor would not be able to get a building permit. I tried to call and text him several times. On Wednesday afternoon I finally talked to him and asked him if I could just pay him a little amount of money for his time and trouble. I told him to not do anything else concerning the job until I decided what we were going to do about the building permits. I told him I would let him know Thursday morning what I wanted to do. I tried calling him 8:30 am and called several times and also send text messages. He texted me late Thursday evening he text and told me he was coming and bringing material. I texted him and asked him what about the permits. I told him we needed to talk about what is going on. I tried calling him several times and he called me back and told me he had talked to the permit office. He said the permit office told him that I could get the permit in my name and tell the permit office that I was having a family member to do the addition and that I was not going to pay the family member any money. I told him that I did not want the responsibility of the permits or the job and that is why I had hired him. He told me to not worry about permits and that I was overreacting. He said no one would know anything about it. My husband passed away in August from Cancer and Shane told me that if anything came up with it that I could say my husband did the work before he passed away. I told him I was not telling a lie about my dead husband. I asked Shane if I could just pay him $5000.00 for his troubles and if he would give me $10,000.00 back and we could call the job off. He told me that he did not have any of my money left. He said he spent it all on material from a scrap yard that had a no return policy. Then he said it was my fault that I called the job off and he had put off work to do my job for next to nothing. \ He estimated the job at $43,000.00 and that was with him just doing outside of the addition and that price was with me doing the inside work. I told him that my husband sold his car and truck before he passed with cancer so I could have some money and that's the money I gave Shane. I begged him for 10,000.00 back and that I would give him 5,000.00. I told him that I was a sick widow woman with a heart condition, and I begged him to give my money back. He said that money was his for his work and material. I asked him why did you buy material after I told you that I wasn't going to do the job without permits. I have all text messages and pictures of the materials that he brought. I still have not received any money back from him."